Email Invoice/Order Details Not working

  • Resolved Derek Wilcox

    (@themassapothecary)


    3 years, 4 months ago

    If I go to an order and try to send an invoice to a customer by going under order actions and choosing email invoice/order details to the customer, it reloads page and says order updated and sent but it doesn’t send the email with an invoice to the customer. What can I be doing wrong?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @themassapothecary,

    Thank you for reaching out to us.

    First, you’ll want to see if the emails are being correctly generated and sent. Our plugin is designed to generate invoices according to the WooCommerce orders and attaches them along with the WooCommerce order status mail for the selected statuses. Please make sure that the WooCommerce status emails are working properly.

    Thread Starter Derek Wilcox

    (@themassapothecary)

    @webtoffee yes all woo emails are working properly. The only problem is when I’m on an order page and try to send invoice manually

    Plugin Author WebToffee

    (@webtoffee)

    Hi @themassapothecary,

    Thank you for sharing the information. We were not able to replicate it when we tested the same scenario on our end. Kindly share the WooCommerce system status report from WooCommerce > Status via this link for a better understanding.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @themassapothecary,

    This thread has been inactive for a bit. So we will go ahead and set this thread to resolve – please feel free to follow up on the ticket you have with us if you have further questions!

Viewing 4 replies - 1 through 4 (of 4 total)
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