Email: invalid attribute name

  • Resolved bkjproductions

    (@bkjproductions)


    1 year ago

    On the Settings: osTicket Connector panel:

    When I am entering the API Key and URL and the Ticket Settings, there is a required field for Email. When I submit, an alert appears:

    Email: invalid attribute name. Valid characters: a-z, A-Z, 0-9, [, ], -, _, |, comma and space.

    So I cannot actually submit this form. Oddly, though, if instead of an actual email I put in only text for the email field, THEN, the settings will save.

Viewing 1 replies (of 1 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi.

    The Ticket Settings form needs to specify the name of the input element, not the actual email. It is assumed that the email will be specified by the user each time the form is filled out.

    For example, if your form contains next input element for the email:

    <input type="email" name="user_email" value="" />

    then you should specify “user_email” as required field for Email in the Ticket Settings form.

    If you need to submit a form with the same email all the time, then just add a hidden field and use its name as the value for the Ticket Settings form.

    Thanks.

    Best regards,
    SCAND team

Viewing 1 replies (of 1 total)
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