Email for Woocommerce Subscribitions is not sent

  • Hello. Installed your plugin and checked the boxes to send additional emails for Woocommerce Subscribitions. But they are not sent to the additional email addresses entered. I looked at the logs of sending letters in WordPress and the letter is sent only to the buyer by default. It is not sent to the entered addresses in your plugin. Could you please help with this problem?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author con

    (@conschneider)

    Engineer

    Hi @sawyerka,

    Thank you for reporting.

    > But they are not sent to the additional email addresses entered.

    Which email are you testing exactly?

    Kind regards,

    Thread Starter sawyerka

    (@sawyerka)

    For example i try to send

    • This reply was modified 11 months, 1 week ago by sawyerka.
    • This reply was modified 11 months ago by sawyerka.
    Plugin Author con

    (@conschneider)

    Engineer

    Hi @sawyerka,

    Thank you for the screenshot. I will try and do some tests as soon as I can.

    And please remove your email address by editing your response. I don’t need that ;).

    Thread Starter sawyerka

    (@sawyerka)

    Okay, thanks

    Plugin Author con

    (@conschneider)

    Engineer

    Anytime.
    Your gmail address is still visible. I would remove that as well.

    Thread Starter sawyerka

    (@sawyerka)

    I remove it now)

    Thread Starter sawyerka

    (@sawyerka)

    Have you checked it?

    • This reply was modified 11 months ago by sawyerka.
    Thread Starter sawyerka

    (@sawyerka)

    ?

    Plugin Author con

    (@conschneider)

    Engineer

    Hi @sawyerka,

    This free support for a free plugin. Please be patient for at least a few days. This is also close to Christmas.

    I will reach out to you when I am ready.

    Kind regards,

    Thread Starter sawyerka

    (@sawyerka)

    Okay, no problem

    Plugin Author con

    (@conschneider)

    Engineer

    Hi again,

    Thanks for being patient and happy new year to you.
    I just tried a couple of WooCommerce Subscriptions renewals and my BCC is always there: https://d.pr/i/xkVdVu – it works for me on all my WooCommerce Subscriptions tests.

    Am I testing this correctly? Are you also triggering renewals?

    Kind regards,

Viewing 11 replies - 1 through 11 (of 11 total)
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