Email every hour since user level change

Hmmm. When Stripe cancels an account (e.g. repeated failed payments), they send a message by Webhook to your site that PMPro interprets. It sends this email so you can look into it.

As far as I know, Stripe does not resend that email for one cancellation, but maybe they are now and need some kind of confirmation back. Stripe also uses “event ids” so we can try to filter out duplicate events like this.

So (1) you can look into your Stripe setup to make sure it wouldn’t be sending new cancellation notices. And (2) I can look into the Stripe webhook code to make sure it won’t process dupes.

I wonder if it’s possible that they only send the notification multiple times for when you’re testing?

I removed everyone from my WP members list last night and was still receiving the email, so I imagine it’s the cancellation hook that stripe is sending. After removing all the customers from the Stripe test site itself, the emails were no longer a problem.

Fixing the dupe might be the way to go.

I appreciate the feedback Jason.

I’ve gone over everything on my side and can’t find a cause for this error. Looking at the Stripe logs, there has only been one sent message regarding a cancelled account for one that I did last night. The problem still persists, I get an email every hour, on the hour, for upgraded/cancelled accounts. Just wondering if you’ve come across anything yet?

I may look into the PMPro code on my side this evening to see where this email is being sent and try to fix it myself. If I find anything out, I’ll keep you updated.

As far as I know this post has yet to be resolved, so please don’t mark it as so.

After looking at the stripe-webhook.php, it is obvious what is going on. I imagine Stripe is sending multiple customer.subscription.deleted messages now.

Adding your GitHub code for removing WP users when they cancel their memberships fixes it for cancellation scenarios. However, I’m unsure as of now if it would fix the problem for members moving from one subscription to another. Essentially, one subscription is being cancelled and another created, so I imagine the problem will still persist for those scenarios.

(I’m actually going to test this now to see if it works)

Using your current method for sending these emails, and if Stripe is now sending multiple subscription.deleted messages, then I imagine it would be a hard fix without adding a new table and keeping record of people who have changed subscriptions instead of cancelling.

Just my two cents. I imagine you probably have already figured all of this out if you’ve looked into it any, but I figured I’d at least leave this tidbit of info here for reference.

Thanks again, Jason. I love what you’re doing for the WordPress community with this amazing plugin.

Hi Ononrok,

Thanks for the additional info. Please stay tuned to the blog for future updates on adding the functionality for multiple memberships/subscriptions.

https://www.paidmembershipspro.com/blog/

As this is not a current feature of the plugin, I’m going to close this thread now. If you feel that I’m in error, just reply, and I’ll reopen.

Lisa,

This is in regards to changing Membership Levels (from one level to another), a feature which is currently in place in PMPro and has been for a while, and it’s buggy functionality with Stripe. Not for multiple concurrent subscriptions.

It honestly doesn’t affect my blog, just wanted it to come to light so that Jason could have a look at it and possibly fix it. I think with the information provided he should be able to narrow it down and get it done.

As of now this issue has been resolved for me, just wanted this information to be available for others who may be having similar issues.

Thanks for all you guys do!