Email errors

Hi @pierremichaux,

Thanks for reaching out.

WooCommerce Emails

Regarding the 200 WooCommerce emails, please know that the WP Mail SMTP plugin doesn’t only contain emails that you send manually.

After setup, WP Mail SMTP controls all sent emails from your WordPress site.

Whenever your website executes the wp_mail() function, it will count as an email notification.

These emails could be:

– WordPress/WooCommerce user registration emails
– WordPress/WooCommerce reset password emails
– Form email notifications (for example, contact forms, quotation forms, payment forms created using the WPForms plugin, Contact Form 7, Gravity Forms, or similar plugins)
– WooCommerce Order notification emails
– WordPress comment management emails (comment moderation/comment published)
– WordPress plugin notifications (Eg: update notifications, etc)

These are not necessarily sent to your inbox or generated manually but they are also controlled by WP Mail SMTP once it’s configured on your site.

Email Deliverability Fails

Regarding these, can you please share some more details? Like what action did you take? What are you expecting and what actually happened?

If you can share an example or screenshot also, that would help. (Please do not share any sensitive information as this is public forum)

I look forward to hearing from you so I can help with the resolution.

Thanks! ??

• This reply was modified 7 months, 2 weeks ago by Nukak Asanansi.

Hi Nukak,
Thank you so much for your reply. I understand the counter includes all what you describe…but we don’t have a high number of sales, contact forms, etc…so never we should reach 200 an hour…moreover, our activities were even more busy a couple of months ago…and never that message came…
I am attaching a few screenshots, our settings but also error messages we see displayed in a plugin called EMAIL LOGS. Weird thing after testing a contact form….mail OK to admin, NOK to client…at the very same time…one OK, another one NOK…

Screenshots are in this wetransfer link https://we.tl/t-4ljiVGcZsi

Thank you,
Pierre

Hi @pierremichaux,

I sincerely apologize for the delay in getting back to you.

Unfortunately, I was unable to access the screenshots in the URL you shared. Are you able to upload them to an image viewing site like imgur.com instead of sharing a file to download?

Please let me know. Thanks ??

Hi Nukak,
…yes wetransfer is only valid for 7 days…
I am submitting the screenshots again here.
https://we.tl/t-RL6IkqRPEB
Thank you,
Pierre

Hi @pierremichaux,

Thanks for the additional details provided.

Please bear in mind that WP Mail SMTP does not generate emails.

The purpose of WP Mail SMTP is to help in the email delivery by acting as a bridge to ensure emails from your site are transferred to your SMTP mailer. From there, the SMTP mailer handles the delivery.

For example, you have an email is generated from WooCommerce -> sending of the notification email is triggered -> this email goes to the WP Mail SMTP plugin -> WP Mail SMTP plugin routes this email to the mailer -> mailer will send and deliver it further. So, emails from your site will be sent by mailing service instead of your web host’s server.

This is the process by which emails are sent from your site. So if you suspect that more emails are being sent than what is expected, the first place to check would be the source of the emails. Since the email logs show the source, I suggest you check with the support team of the plugin shown to generate these emails as they should be able to investigate this for you.

WP Mail SMTP only acts as a bridge for email delivery – not the email originator.

I hope this helps with some clarification. Thanks ??