“email error” notification incorrectly sent from wp admin email

Hi @tonylocalword

Hope you are doing good.

From email address can be changed from Post SMTP -> Settings -> Message.

Have you Enabled the “checked” on “Prevent plugins and themes from changing this”?

Thanks

Hi, thanks for the response.

Yes, I have set the email address and enabled the “Prevent plugins/themes from changing this”

Somehow, it appears the Post SMTP plugin is using the wp admin email as the From Address, but ONLY for notifications. Actual form submissions are sent with the correct From Address.

I also see that under Settings -> Notifications, the notification service is set to WP Admin Email, but that should only affect the To Address, not the From Address. Unless the plugin has a bug here?

Hi, any updates on this?

@tonylocalword

We are testing this issue in our plugin and will get back to you soon with updates.

Thanks

@tonylocalword Hi,

Provide Post SMTP Diagnostic report. we would like to see the settings and will look forward to the possibility.

Thanks

• This reply was modified 2 years, 6 months ago by M Haseeb.

Do you mean the Diagnostic test found in Dashboard-> Troubleshooting -> Diagnostic Test? Here is the output:

Mailer: postsmtp
HostName: jandspartyrental.com
cURL Version: 7.84.0
OpenSSL Version: OpenSSL/1.1.1q
OS: Linux cloudvpsserver.host.localword.net 3.10.0-1160.49.1.el7.x86_64 #1 SMP Tue Nov 30 15:51:32 UTC 2021 x86_64
PHP: Linux 7.4.30 en_US.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.9.4 en_US UTF-8
WordPress Theme: JandS-Party-Rental
WordPress Plugins: ManageWP - Worker, Autoptimize, Formidable Forms, CAOS, Plugin Organizer, Post SMTP, W3 Total Cache, Wordfence Security, Yoast SEO, WPS Hide Login
WordPress wp_mail Owner: /home/jandspartyrental/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.1.7
Postman Sender Domain (Envelope|Message): jandspartyrental.com | jandspartyrental.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtps:plain://mail.jandspartyrental.com:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 459 | 7

@tonylocalword Thanks, let me work on this.

Hi @tonylocalword

I looked deeply to take out the best possibility, but at the moment it’s not possible in our plugin.

Thanks

Hi,

Thank you but I don’t understand your reply. Do you mean that you can’t figure out what the problem is? Do you need more information?

I have duplicated the problem on another website, so I think the problem is not unusual.

If it’s helpful, I can send you screenshots of the email header I receive showing the error, and also the plugin Email Log. Let me know where to send it.

I am happy to assist in debugging in any way.

Thanks

@tonylocalword

Actually, we did understand the issue, and we tried to provide the solution, but it is not possible on code level at the moment, because all emails are sent using wp_mail() function, but when an email fails Post SMTP notifies the user using a different function mail(), where we can not provide such thing at the moment.

Thanks