Email error

  • Resolved klenshop

    (@klenshop)


    6 months ago

    I dont know if its an error from end, but when a user creates an account using the WooCommerce registration, I get an error “Mail delivery failed: returning message to sender”. When I decided to use other email SMTP plugins, it says wp_email() had an issue from Fluent SMTP. I deactivate the Fluent SMTP and use that email SMTP and its resolved. I prefer Fluent SMTP and needs to know what the issue is so I go back to it.

Viewing 1 replies (of 1 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @klenshop,

    I understand you’re encountering issues with FluentSMTP and WooCommerce registration emails. To assist you effectively, let’s troubleshoot the issue by enabling the debug log in WordPress.

    Enable WordPress Debug Log

    1. Open your wp-config.php file (located in the WordPress root directory).
    2. Find the line?define('WP_DEBUG', false);.
    3. Change?false?to?true.
    4. Add a new line:?define('WP_DEBUG_LOG', true);.
    5. Save your changes.

    The debug log will be created in the wp-content folder as debug.log.

    Check the Debug Log

    Afterward, re-attempt the WooCommerce registration process. Navigate to the debug.log file and review the errors logged during the process. This will help us identify the specific issue causing the email delivery failure.

    Alternative SMTP Plugins

    If the issue persists, consider temporarily deactivating FluentSMTP and trying an alternative SMTP plugin. If the emails deliver successfully, it suggests an issue with FluentSMTP configuration or compatibility with your setup.

    FluentSMTP Support Portal

    If the debug log doesn’t provide conclusive information, reach out to our FluentSMTP team directly at WPManageNinja.com

    The team can assist with troubleshooting specific issues and compatibility with WooCommerce deeply.

    Let me know if you have any further questions or need additional assistance.

Viewing 1 replies (of 1 total)
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