Email don′t contain address that added via “Ship to a different address”

  • Resolved kullussteve

    (@kullussteve)


    4 years, 6 months ago

    Hi,

    Then I use option “Ship to a different address?” the email admin receive don′t contain address added. How to change it, so it would show it?

    Page is under password, password: 12345

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there!

    With WooCommerce, if a different shipping address is set, then it should be included in the New Order email sent to the admin. With the default Storefront theme, it would display something like this:

    addresses
    Link to image: https://d.pr/i/Bi1nKB

    However, that can be customized by a theme (or possibly other active plugins on your site). Please try switching back to the default Storefront theme to see if it makes a difference. If so, then I would recommend reaching out to your theme developer to ask about this. I see you are currently using the BeTheme, so you should be able to contact their support here:
    https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048/support

    I hope that helps!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 2 replies - 1 through 2 (of 2 total)
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