email does not contain all tickets nor downloadbutton

  • Resolved fabulamelodica

    (@fabulamelodica)


    1 year ago

    We sell 2 kinds of tickets: regular and reduced. When someone buys e.g. 3 tickets, 2 reduced and one regular, everything goes well untill the confirmation email. In the email, they see 4 download-links for their tickets: 2 in the ‘regular’ column (?) and 2 in the ‘reduced’ column, but actually these 2 are the same links to the reduced tickets. The download-link to the regular ticket is missing, although the ticket is created.

    I checked the option box: “Display all tickets in one PDF download button/link on purchase order email”, but this does not happen in the actual email.

    The page I need help with: [log in to see the link]

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  • Plugin Author Saso

    (@sasonikolov)

    Please check also the order status setting. The default is to use only the completed status. You can adjust this in the options.

    If you need more help, the fastest way is to contact us directly via email at [email protected]

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