Email Displayed on actual Form

  • Resolved slopezjr

    (@slopezjr)


    5 years, 5 months ago

    When the donation form is displayed for some reason there is an email displayed where users are supposed to input their email you can click on it and remove it but I don’t want it to appear at all. I have looked for a setting but can seem to find a setting that would fix the issue.

    as you can see from the link there is an email showing already on the email section. I would like for it display none like in the name.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    Happy to help shed some light on what’s happening here.

    This is likely due to you being signed in as a WordPress user. When you’re signed into the backend of your WordPress site the email for your user will automatically populate the email field.

    I confirmed this by going to your site and being presented with an empty email field.

    To quickly see how your donation form will look to your visitors when you’re making changes, use an incognito or similar browser window. This will make sure you’re signed out and there aren’t any saved sessions.

    Thanks.

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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