Email did not send…

  • Resolved qwik3r

    (@qwik3r)


    1 year ago

    Just installed the plugin, configured it and did a test order and nothing was sent. I checked my POST SMTP logs and nada. The trigger was set to “new order (processing)” or “new order (completed)”. The order was marked as completed. There was no delay set for the emails either. I received the order confirmation that is default and sent from Woo so I know emails are working. What’s the problem?

    Edit: The email sends when I initiate it from the admin, but it did not send when the order was placed.

    • This topic was modified 1 year ago by qwik3r.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Algoritmika

    (@algoritmika)

    Hi, @qwik3r,

    Could you please try setting the “Triggers” to “Order status updated to Completed” and “Order status updated to Processing”?

    Please let me know if that helped.

    Thread Starter qwik3r

    (@qwik3r)

    That worked, thank you!

    Plugin Author Algoritmika

    (@algoritmika)

    Hi, @qwik3r,

    Happy to hear it’s solved. Please let me know if you need anything else.

    P.S. If you like the plugin, please consider leaving me a rating.

Viewing 3 replies - 1 through 3 (of 3 total)
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