EMAIL DELIVERY ERROR –

  • Resolved Brad Dalton

    (@wordpresssites)


    5 years, 5 months ago

    EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v1.6.2 logged this error during the last time it tried to send an email:

    Mailer: Gmail

    {
  "error": "invalid_grant",
  "error_description": "Token has been expired or revoked."
}

    Please review your WP Mail SMTP settings in plugin admin area. Consider running an email test after fixing it.

    Error when sending test email – There was a problem while sending the test email.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @wordpresssites,

    This error usually indicates that there are permission issues due to the Secret Key (and all tokens that were generated using that key) being invalidated. This could happen when the Gmail password is changed or when 2FA is enabled.

    To resolve this you’ll need to regenerate tokens by going to the console.developers.google.com > Credentials page. Click on the Edit screen for your credentials and Reset Secret after that. Here’s the button you need to click

    Alternatively, you can go through all the steps in our setup tutorial again.

    I hope this helps!

    Thanks! ??

    Thread Starter Brad Dalton

    (@wordpresssites)

    Thanks Sanjeev.

    I did change my Gmail password a few days ago which clearly caused a problem. Fixed now following your solution.

    Hello,

    I am receiving this message on the top of my dashboard, but my emails and forms are working fine. Why would I still be receiving this message?

    Thank you and I look forward to hearing from you,
    Krystyna

    Hi Krystyna,

    Did you change your Gmail password or enabled 2FA recently? The error on the dashboard appears if your last email fails, and should be dismissed if your next email is sent successfully. Maybe some kind of caching prevented the notice to dismiss right away.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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