email defaults

  • Resolved bhjensen

    (@bhjensen)


    10 months, 1 week ago

    “public” emails sent to members are using an email address that is not connected to the site. Connections/Settings/logs show “<[email protected]>” and the members are not recieving emails sent via Connections.. How do i 1. chnage the default email and 2. set it so members actually get the emails?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Steven

    (@shazahm1hotmailcom)

    What is the <[email protected]> address? Is that you WP admin email address?

    Thread Starter bhjensen

    (@bhjensen)

    Upon checking, it is the admin address “[email protected]” but that is my error – that domain is my business and the admin address really should be corrected. That’s my fault. However, as an example, this email was never received by the intended recipient:

    Midwest Collaborative SymposiumFromGaylene Stingl <[email protected]>ToGeorge D. Mistrioty JD <[email protected]>

    Plugin Author Steven

    (@shazahm1hotmailcom)

    Connections can only hand off the email to WordPress (via wp_mail()) for WP to send. It relies on WP to confirm it is sent successfully. WP hands off the email to the web host, so WP has to rely on the web host to send the email successfully. If that last step fails, there is no way for WordPress and Connections to know if a mail was successfully sent.

    Generally, the best way to help ensure emails are sent is to use a plugin similar to FluentSMPT and connect that to an email service provider, as web host email can be fairly unreliable.

    To help ensure the recipient email provider accepts the email, you should ensure the DKIM, SPF & DMARC are set up correctly.

    Even with the above, the end-user may have a filter to block or filter an email to the spam folder.

    I hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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