email-decoding is not working

  • Resolved Oligraph

    (@midway88)


    2 years ago

    Hello at CleanTalk,

    When I click on encoded (= xxxx) email adress decoding completely freezes the window with its message overlay (I waited 30 seconds). Second time around (= completely command + shift + reload the page in question) it still takes a couple of seconds to open the mail-app. Then email-decoding opens a message-window with an empty mail-to field, instead of the decoded address. This happens on several websites not just one! Looking at the decode email-adress displayed in the website window reveals some strange gibberish (see added image).

    https://ibb.co/t41ZS8k

    https://ibb.co/FwsTw4r

    https://ibb.co/Q84BMQF

    This is very annoying since all sites I use ClanTalk with are client websites.

    Please tell me how to completely uninstall the plugin without leaving any lasting damage (e.g in robots.txt, wp-config or similar files).

    Thank you

    • This topic was modified 2 years ago by Oligraph.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    Hello.

    You can disable the Encode contact data option: https://ibb.co/WHYn44m.

    In the meantime, could you reach out to our support team so we can gather some more information from you concerning this issue: https://cleantalk.org/my/support/open?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)
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