Email Connection

Hi @zcservices ,

It’s hard to say what might be the problem here without further information.

What email provider are you using? Would you send a link to a screenshot of your debug info?

This article might be useful in the meantime:

https://kb.jetpackcrm.com/knowledge-base/setting-up-smtp-outbound-emails-with-jetpack-crm/

Best,

Cena

smtp.office365.com

Hi @zcservices ,

We don’t have a specific integration with Office365.

What exactly is the error message you’re getting? If it’s a time-out warning, please see this document:

https://kb.jetpackcrm.com/knowledge-base/sending-email-with-jetpackcrm-godaddy-office-365/

Often this issue is caused by your web host (not just Godaddy, as mentioned in the article) blocking access to SMTP ports. If that’s the case, you’ll need to contact them about opening access.

Best,

Cena

Hi there,

It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.