Email Confirmations for New Active Memberships

Hi @cerrone,

WordPress transmits RC transactional emails. Since RC uses the WordPress email system, the emails delivered to your client might be sent to spam due to your server security and cache.

You may notify your clients to check their spam folders for email activation before they can access your Content.

Please check this article about emails not being sent:
https://help.ithemes.com/hc/en-us/articles/360050104153-Emails-Not-Being-Sent

Best regards,

Thanks Ramil. Let me check and review.

Hey again,

this is the part I don’t understand:

`Go to Restrict > Settings > Emails and find the relevant email template (i.e. “Active Subscription Email” for PAID registrations or “Free Subscription Email” for PAID ones). Confirm these three things:

The “Disable” checkbox should be unchecked.
The “Subject” box should be filled out.
The “Email Body” box should be filled out.`

a. “…for PAID registrations or “Free Subscription Email” for PAID ones”. What does that mean?
b. There’s no subject or email body in Settings > Email: https://jmp.sh/vC27q5SA

Thanks.

Alright, on my stating server, the registering user now gets the emails. Though, interestingly, only after installing the plugin “WP Mail Logging”, which says that the email was sent.

Thanks!

PS: I assume there’s a mistake in the initial sentence above: “for PAID registrations or “Free Subscription Email” for PAID ones”

I have installed the same WP Mail Logging plugin on the production WP (same server as staging WP).

The logs do NOT show any emails to the user that registered. For testing purposes I have used the same @domain for the user that registered, for both stating and production WP.

In terms of the help article…
https://help.ithemes.com/hc/en-us/articles/360050104153-Emails-Not-Being-Sent

Step1: status is active
Step2: I don’t see subject nor body on production, however, on stating I don’t see that either, but the registering user did receive the email
Step3: NOT TRIGGERED

What’s the solution for emails that are not being triggered, please? Thanks indeed!

• This reply was modified 2 years, 1 month ago by cerrone.

Here’s the issue. On staging, the subject and body have been set (not by me, see below)

How can I set the subject and body without having the actual input fields in Settings > Email?

+++ STAGING +++

– doesn’t use HTTPS
– no use of Cloudflare
– uses a subdomain as it’s just staging
– 1:1 setting in RC as production
– I don’t see fields for subject nor body in Settings > Email: https://jmp.sh/zZxb5i5k
– I have not actively set subject/body myself

— RCP Email Settings
RCP_DISABLE_EMAILS Constant: Status: Not Set
Email Verification: Status: Off; Subject: Set; Body: Set
Active Subscription (member): Status: Enabled; Subject: Set; Body: Set
Active Subscription (admin): Status: Enabled; Subject: Set; Body: Set
Cancelled Subscription (member): Status: Enabled; Subject: Set; Body: Set
Cancelled Subscription (admin): Status: Enabled; Subject: Set; Body: Set
Expired Subscription (member): Status: Enabled; Subject: Set; Body: Set
Expired Subscription (admin): Status: Enabled; Subject: Set; Body: Set
Free Subscription (member): Status: Enabled; Subject: Set; Body: Set
Free Subscription (admin): Status: Enabled; Subject: Set; Body: Set
Trial Subscription (member): Status: Enabled; Subject: Set; Body: Set
Trial Subscription (admin): Status: Enabled; Subject: Set; Body: Set
Payment Received (member): Status: Enabled; Subject: Set; Body: Set
Renewal Payment Failed (member): Status: Enabled; Subject: Set; Body: Set
New User Notifications: Enabled

+++ PRODUCTION +++

– uses HTTPS
– all DNS goes through Cloudflare
– uses a proper domain
– 1:1 setting in RC as staging, but added 2 pages in Settings > Misc for privacy policy
– I don’t see fields for subject nor body in Settings > Email: https://jmp.sh/MCf2RDrz

— RCP Email Settings
RCP_DISABLE_EMAILS Constant: Status: Not Set
Email Verification: Status: Off; Subject: Not Set; Body: Not Set
Active Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Active Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Cancelled Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Cancelled Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Expired Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Expired Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Free Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Free Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Trial Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Trial Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Payment Received (member): Status: Enabled; Subject: Not Set; Body: Not Set
Renewal Payment Failed (member): Status: Enabled; Subject: Not Set; Body: Not Set
New User Notifications: Enabled

Hi,

It looks like updating settings from Restrict Content settings page removes the email templates (subject and body).

With this script the default templates will be added when saving the settings.

I strongly recommend you test it first in a development environment.
Maybe the plugin’s authors can validate this solution.

add_filter('rcp_save_settings', function ($settings) {

    if (!function_exists('rcp_create_default_email_templates')) {
        return $settings;
    }

    if (!isset($settings['active_subject'])) {
        $templates = rcp_create_default_email_templates();
        if ($templates) {
            $settings = array_merge($settings, $templates);
        }
    }

    return $settings;
});

It’d be happy to try this out.

In which file shall I add the code to the bottom?

Inside your theme in functions.php file.
Once you have added the script go to the Restrict Content settings page and update the settings

I have added the snippet.

Turns out, I don’t see any new content/button/input fields in Settings of Restrict Content.

You will not see anything new, just go to Settings and click on Save Options. The snippet works when the settings are saved.

Did what you said above. When I save, the browser shows the “missing” input fields (to set a subject/body for an email) only for a fraction of a seconds and then hides them again.

Alas, these settings are still the same (taken out of RC > Tools > System Info).

— RCP Email Settings

RCP_DISABLE_EMAILS Constant: Status: Not Set
Email Verification: Status: Off; Subject: Not Set; Body: Not Set
Active Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Active Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Cancelled Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Cancelled Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Expired Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Expired Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Free Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Free Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Trial Subscription (member): Status: Enabled; Subject: Not Set; Body: Not Set
Trial Subscription (admin): Status: Enabled; Subject: Not Set; Body: Not Set
Payment Received (member): Status: Enabled; Subject: Not Set; Body: Not Set
Renewal Payment Failed (member): Status: Enabled; Subject: Not Set; Body: Not Set
New User Notifications: Enabled

I don’t understand why RC (free version) sets them in the staging WP but not in the production WP.

Setting subject/body is required for emails to be sent (to the registering user in my case).

I wanted to respond and let y’all know that this was fixed a while back – I didn’t realize we still had open threads about it ?? Make sure you’re updated to the latest version, and the email settings no longer disappear.