Email confirmation on support request not working

  • Resolved cattw

    (@cattw)


    1 week, 2 days ago

    Hello,

    I have already tried twice to submit a support ticket and always receive the message: “Your message was sent successfully. You will receive an email confirmation in a few minutes.” However, I never receive an email!

    I am having issues with the rating system. Specifically, it seems impossible to translate the “time ago” format in user reviews. If necessary, I would be fine with changing the time format to a standard date instead.

    Please provide feedback and assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Stiofan

    (@stiofansisland)

    Hello,

    I see your tickets in our system, a member of our team sill reply shortly. FYI our system will only send ONE email confirmation in 24h even if you submit multiple requests.

    Thanks,

    Stiofan

    Thread Starter cattw

    (@cattw)

    Hi Stiofan,

    thanks for the fast reply. The problem is that i didn’t receive any email and therefore didn’t knew if my request had been received at all.

    regards, catt

    Plugin Author Stiofan

    (@stiofansisland)

    We can only provide support for the core plugin here, i have reply replied to your ticket, let’s continue there ??

    Thanks,

    Stiofan

Viewing 3 replies - 1 through 3 (of 3 total)
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