Email confirmation not received by respondent

Hey there, @ovaloliv ?? Thanks for reaching out!

I can see you have an Email Address field added. That’s a good start.

Next up, would you please hop over to the Email tab in for your form builder and make sure “Email respondent a copy of their submission” is checked?

Once that’s checked, your emails should start sending to respondents.

Let us know how you go.

Hi
Thanks for your prompt reply. The field “Email respondent a copy of their submission” is checked. But no copy is sent.

cont.

I also recieve a (general?) wordpress error message, asking me to contact my service provider regarding an (unspecified) error with the happyforms plugin. Ive been in contact with my web hotel service, and they cannot identify the problem.
I don’t know if this error message is related to my current issue though. Unfortunately the error message is in Swedish, but if it would be of any help I’m happy to include all of it. The second half of it reads

“`WordPress-version 5.8.1
Nuvarande tema: Great (version 1.061)
Nuvarande till?gg: Happyforms (free) (version 1.13.4)
PHP-version 7.4.24

Uppgifter om felet
==================
Ett fel av typen E_ERROR uppstod p? rad 351 i f?ljande fil: /customers/3/a/6/torsang.org/httpd.www/wp-content/plugins/happyforms/inc/classes/class-happyforms.php. Felorsak: Uncaught Error: Call to undefined function happyforms_get_dashboard_modals() in /customers/3/a/6/torsang.org/httpd.www/wp-content/plugins/happyforms/inc/classes/class-happyforms.php:351
Stack trace:
#0 /customers/3/a/6/torsang.org/httpd.www/wp-includes/class-wp-hook.php(303): HappyForms->redirect_to_forms_page(Object(WP_Screen))
#1 /customers/3/a/6/torsang.org/httpd.www/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#2 /customers/3/a/6/torsang.org/httpd.www/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#3 /customers/3/a/6/torsang.org/httpd.www/wp-admin/includes/class-wp-screen.php(421): do_action(‘current_screen’, Object(WP_Screen))
#4 /customers/3/a/6/torsang.org/httpd.www/wp-admin/includes/screen.php(243): WP_Screen->set_current_screen()
#5 /customers/3/a/6/torsang.org/httpd.www/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-sender.php(387): set_current_screen(‘sync’)
#6 /customers/3/a/6/torsang.org/httpd.www/wp-content/plugins/jetpack/vendor/automattic`

Got it, @ovaloliv!

Regarding your email issues, would you try one last test and submit your form, using the same email address you have configured in “Email me a copy of each submission” → “Email address”? Basically, submit a form from the admin to the admin. How many emails do you receive this way? Only 1 (the admin alert) or 2 (both admin alert and user confirmation)?

As for the other issue you mentioned, it’s caused by a conflict between Jetpack and Happyforms — we’ve released an update 2 days ago to address it. Would you update, and see if the error goes away?

Let us know!

Hi
I have made the test you suggested. Only 1 email as a result. Could it be that this function is not included in the free version?

As for the other issue. We now have HF 1.13.5 and Jetpack 10.2. We no longer get the ”daily” mail with the error message. So hopefully this issue is solved?

Got it, @ovaloliv!

Just to try things out myself, I submitted a test from your form, but it gets stuck — almost surely, because cache is in place. Out of curiosity, are you running any cache plugins or server-side systems?

Regarding your other issue with Jetpack, sounds good! I’m pretty positive the update fixed it.??

Let us know!

• This reply was modified 3 years, 1 month ago by Ignazio Setti.

To answer your question about cache plugins unfortunately I can only say ”not that I know of”. I have been active editing my form just recently. Could that have disturbed your test. I have stoped editing now and made a test myself with the same result as before.

Cont.
Something went wrong to the form I edited and you tested. I have created a new form (Member2) which works except copy to the respondent. Please test this new form instead.

Cont.
Here is a link to the new form
https://www.torsang.org/medlem2-sida/

Cont.
I have made some additional tests with the form “Medlem2”. Obviously we have a problem apart from the original “Email confirmation not received by respondent”.
The form “Medlem2” can be used and sent from a computer (including a computer not connected to me). However we fail to send it from an Ipad unless I am logged in to our website.

Hey there, @ovaloliv ?? I hope you had a wonderful weekend!

Bummer! I tried your new form (Medlem2), but when I click the “Skicka” button, the form is stuck—just like what Ignazio says. And I think this is also what happens when you’re trying it on your iPad.

Would you please try adding this snippet add_filter( 'happyforms_verify_nonce', '__return_false' ); to your theme’s function.php file, then check if you can send your form from your iPad after?

About the respondent not getting the emails, do you have access to your PHP error logs? If so, could you please try submitting your form then check in the PHP logs for the latest entries?

Let us know what you find out!

Hi
Thanks for your effort and suggestions. However I don’t really know how to do what you suggest. My knowledge is probably too limited both regarding editing the “themes function.php file” and the how to access the “PHP error file”. So without further guidance I unfortunately have reached the end of the road…

No to worry, @ovaloliv.

We get that fiddling with code and editing files can be a bit scary.

To test out the snippet Ray shared, I suggest you install this free plugin. Once you’ve instead this plugin, hop over to Snippets → Add New. Then, paste the snippet into the Code section and click “Save Changes and Activate”.

That should do the trick ??

Try submitting your form again and let us know what you see!

That sounds more comfortable. I do it the way you suggest and will be back when we can see the result.

I have now installed the plugin “Code Snippets” and used it for the snippet you provided. After that my test of the form “Medlem2” at an iPad and another computer was successful. Very nice!

The problem with “the respondent not getting an email” still remains. How can we proceed with this issue?