email Automation workflow not working

Hi @psychic9

Thanks for your message.
Once the cart is saved, it is considered as abandoned after a period of 60 minutes. Email notifications and any reminder emails will be sent out only after the cart is abandoned.

Hi @nauriskolats
Thanks for your reply!
I’m confused though……… why can I enable email after 5, 10, 15, 20……… minutes then? Meaning for instance 5 minutes AFTER the 60 minutes?
Best
SA

I have a plugin that clears my cart regularly and way before 60 mns…Anyway to shorten the delay is email is sent?

Hi @psychic9

I know this might seem a bit confusing at first glance, but please allow me to explain.

CartBounty is responsible for capturing abandoned carts and help you recover them. If you would select to send your first email in 5 minutes, the customer might still be shopping on your store, he might have just gone to the bathroom ?? Reminding him about the cart in the nearest 5 – 10 minutes could make a lot of confusion for your customers since he is still shopping, right?
Therefore, to be sure that the customer no longer is active, we are giving him 1 hour to make sure that he is not on the store – if the customer has not done anything on your store, we assume that he has abandoned the cart and then you are able to send your first reminder in the next 5 minutes once we are safe to assume that he has abandoned it.

Besides we are following multiple studies which suggest that your first email should be sent out 1 hour after the cart is abandoned and since we wouldn’t want to put our users up to some bad decisions (as all of us is not a marketing / user experience professional), the first email will be delivered 1 hour after the cart is abandoned.

However if in some case you still feel that you need to deliver the email faster, we have a hook cartbounty_waiting_time that you can use to do that. You will find more details and an example how to use it in our FAQ: Customize cart abandonment time. Please note that the minimum will be 20 minutes. so the first email will be delivered in the period of 20 – 25 minutes.

• This reply was modified 3 years, 7 months ago by Nauriskolats.

Hi @nauriskolats

I agree on the most part.
But in my case I need that the carts are cleared quickly. I’m not selling objects but appointements and have very few slots… So if one keeps an appointment 1 hour in his cart it’s way too much for me and I loose potential other clients.
I will check the hook and how it works.
Thank you very much!!
Have a great day
SA

Ah, ok, I see you point now and why you would like to send out these emails faster. Still, it’s a very delicate situation you have.. one which might be better managed by some sort of a on-site timer displaying that his reservation will be canceled in case if he does not checkout within the next 5 – 10 minutes. It would create some urgency for the visitor thus in turn increasing the motivation to checkout faster.

Yes! I use this already ?? A banner countdown

With the hook I can’t go under 20 minutes right?

I cant’ do that I guess it’s not correct…?…

function change_waiting_time( $minutes ){
return 15; //Minimum allowed time is 15 minutes
}
add_filter( ‘cartbounty_waiting_time’, ‘change_waiting_time’ );

You can enter 15 or less, but I’m affraid CartBounty will fallback to 20 minutes.

Ok! Got it.
Thank you so much for your help!!
Have a beautiful day
SA

Happy to be able to assist! ??
Have a lovely weekend!

Best,
Nauris

Sorry to bother you again Nauriskolats (@nauriskolats)
It’s working great with the hook!

I was wondering if there is a way to change the address href where the button “Complete Checkout” in the email leads on my site. It’s not landing where I want to drag the customer back.

Let me know if I must open a new thread as it’s not the same topic…
Thanks!

Hi @psychic9,

Sorry for the delay in my response. I somehow missed this question.
I’m afraid it is not possible to change the recovery link as it is auto generated and returns the user right to Checkout page.

Best,
Nauris