Email Automation is not working properly

  • Resolved amajeedali0

    (@amajeedali0)


    6 months, 2 weeks ago

    As you see, the mail mint automation has to send a “Welcome abroad” email whoever is submitting the newsletter form. This is a simple opt-in automation. When the user submit their email in the newsletter, The trigger works,

    Totally 7 contacts and 100% of triggering process is done

    Then, it start assigning the tags for 7 contacts and it also 100% process is done

    Finally it has to send the welcome email. you can see 7 contacts but 0% is done.

    Initially I was thinking this may be an wp-smtp error, then i went to WP-SMTP to check and everything, and all are working fine, Then I went back to the Automation and there is an option called “Preview and Test”, i click it, it is working fine and i’m able to receive the test mail successfully, So it is clear the error must be in plugin to automate this process. it’s not sending the email automatically.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi @amajeedali0 , thanks for reaching us.

    • Can you let me know if you have WP-Cron working properly on your site?
    • Also, did you trying submitting a form yourself and see if you receive the email?

    Do let us know and we will try to assist you promptly.

    Thanks.

    Thread Starter amajeedali0

    (@amajeedali0)

    Hi Sultan,

    As you said, i checked the WP-Cron Job, by installing WP-Crontrol Plugin, it works fine, and When i submit the Test Form in the Mail Mint, it works I’m able to receive the test email

    The only problem is, The automation is not working. I hosted my website in GoDaddy, Is there any restriction problem.

    Here is the Test email screenshot, I received it on my mail

    • This reply was modified 6 months, 1 week ago by amajeedali0.
    • This reply was modified 6 months, 1 week ago by amajeedali0.
    Thread Starter amajeedali0

    (@amajeedali0)

    And one more thing, I’m able to receive the double opt-in confirmation mail automatically, It means the the Email is working, but the Automation process is not triggering the email to send. What can be the cause for this.

    Could you please help me out. I attached the screenshot below I received from FluentSMTP logs, and confirmation email i received from my mail.

    Note:

    But, You can see there is no email from automation, it means that feature is still not triggering or not working. ??

    • This reply was modified 6 months, 1 week ago by amajeedali0.
    • This reply was modified 6 months, 1 week ago by amajeedali0.
    Plugin Support C S Sultan

    (@cssultan)

    Hi @amajeedali0 , from your automation workflow, I can see the trigger you have set is “Form Submitted” and the automation worked until when it came the time to send the email.

    To help you, can you please send us an email with the following details:

    1. Which SMTP provider are you using?
    2. A link to a page where you have placed this form? Then we can submit the form and see if we receive the email.
    3. Go to WooCommerce > Status and here go to the Scheduled Actions tab. Here, search for the term “mint.” From the results, click on the “Failed” tab and give a screenshot of the first few failed scheduled actions you see there.
    4. A screenshot of the Settings window for the Email step you have in the workflow (including all details such as Sender email, reply email, subject line, etc.)

    Once you reach us and we take a look, we will assist you promptly.

    Thanks.

    Thread Starter amajeedali0

    (@amajeedali0)

    Hi Sultan,

    1. I’m using Brevo for sending mails, Formerly called as “Send in blue”,
    2. Form Submission URL is Home page of our website Click here
    3. Rest of the screenshots were sent to your support email

    I send you the email that you requested, i attached some screenshot below as well, This screenshot taken from WC Status – Failed Tab

    Plugin Support C S Sultan

    (@cssultan)

    Hi @amajeedali0 , I was following up to see if you are still facing the issue or were you able to get this working through our support team instructions.

    Do let us know.

    Thanks.

    Plugin Support C S Sultan

    (@cssultan)

    @amajeedali0 Since we didn’t hear from you for a while, I am marking this thread as resolved.

    Feel free to communicate with us via support for fast responses and we will assist you promptly.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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