Email attendees

  • Resolved rosbiffer

    (@rosbiffer)


    2 weeks ago

    Two questions:

    1. Why are my emails sent to attendees sent from [email protected]? My email settings in EventPrime don’t use this address
    2. Is it possible to have a page showing emails sent to attendees per event? It’s very disconcerting not having any record of these emails
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for reaching out to us.

    1. Please ensure that the email settings are correctly configured in EventPrime -> Settings -> Email tab and also under WordPress Dashboard -> Settings -> General. If the issue persists after checking these settings, please let us know, and we’ll be happy to assist further.

    2. We appreciate your feedback on having a record of emails sent to attendees per event. We’ve shared this request with our development team for consideration in future updates.

    If there’s anything else we can assist with, please feel free to ask. We’re here to help!

    Thread Starter rosbiffer

    (@rosbiffer)

    I have checked eventprime email settings and my wordpress settings, there is no mention of a wordpress@ email address there.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for bringing this to our attention.

    We understand that this issue might be due to some local environment conflict. We tried replicating the problem under various test conditions but found the functionality to be operational on our end. To further assist you, we recommend deactivating any additional plugins and retesting the system.

    After following the above steps if the issue persists please let us know.

Viewing 3 replies - 1 through 3 (of 3 total)
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