Email Attachment Issue

Hello,

I used the contact function to customize my contact form

Are you using a contact form plugin? To get a better understanding, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

• This reply was modified 3 years, 4 months ago by MayKato.

Hi there,

Support report has been pasted, please kindly check:

### WordPress Environment ###

WordPress address (URL): https://www.diymag4u.com
Site address (URL): https://www.diymag4u.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: oaf_
Total Database Size: 151.15MB
Database Data Size: 133.90MB
Database Index Size: 17.25MB
oaf_woocommerce_sessions: Data: 12.02MB + Index: 0.27MB + Engine InnoDB
oaf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
oaf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
oaf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
oaf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_actionscheduler_actions: Data: 0.47MB + Index: 0.69MB + Engine InnoDB
oaf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_actionscheduler_logs: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
oaf_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_commentmeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
oaf_comments: Data: 10.52MB + Index: 5.91MB + Engine InnoDB
oaf_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
oaf_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
oaf_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
oaf_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_newsletters: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
oaf_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
oaf_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_newsletter_templates: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
oaf_mailpoet_scheduled_tasks: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
oaf_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
oaf_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
oaf_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
oaf_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
oaf_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
oaf_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
oaf_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
oaf_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
oaf_options: Data: 5.13MB + Index: 0.11MB + Engine InnoDB
oaf_postmeta: Data: 42.52MB + Index: 3.03MB + Engine InnoDB
oaf_posts: Data: 51.52MB + Index: 0.53MB + Engine InnoDB
oaf_rafflepress_contestants: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_rafflepress_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_rafflepress_giveaways: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
oaf_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
oaf_rank_math_internal_links: Data: 0.36MB + Index: 0.11MB + Engine InnoDB
oaf_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
oaf_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_revslider_sliders: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
oaf_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_revslider_slides: Data: 0.36MB + Index: 0.02MB + Engine InnoDB
oaf_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_sgs_log_events: Data: 2.44MB + Index: 0.00MB + Engine InnoDB
oaf_sgs_log_visitors: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
oaf_smush_dir_images: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
oaf_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
oaf_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
oaf_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
oaf_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
oaf_viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
oaf_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
oaf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
oaf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
oaf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
oaf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
oaf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
oaf_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
oaf_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
oaf_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
oaf_yith_wcwl: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
oaf_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 1236
customize_changeset: 44
elementor_library: 21
etheme_portfolio: 1
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 70
page: 58
post: 25
product: 136
revision: 3405
shop_coupon: 220
shop_order: 17
staticblocks: 2
testimonials: 3
viwec_template: 14
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

17TRACK for WooCommerce: by 17TRACK – 1.2.7
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 3.0.1
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 3.3.2
Code Snippets: by Code Snippets Pro – 2.14.2
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Creative Mail by Constant Contact: by Constant Contact – 1.4.7
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
Elementor Pro: by Elementor.com – 3.5.1
Elementor: by Elementor.com – 3.4.7
Envato Market: by Envato – 2.0.6
XStore Core: by 8theme – 4.0.9
Global Site Tag Tracking: by naa986 – 1.0.1
Google Listings and Ads: by WooCommerce – 1.6.0
Head, Footer and Post Injections: by Stefano Lissa – 3.2.2
Jetpack: by Automattic – 10.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
MailPoet 3 (New): by MailPoet – 3.73.2
NitroPack: by NitroPack LLC – 1.5.8
Slider Revolution: by ThemePunch – 6.5.6
Rank Math SEO: by Rank Math – 1.0.76.1
SiteGround Optimizer: by SiteGround – 6.0.3
SiteGround Security: by SiteGround – 1.1.3
Trustpilot-reviews: by Trustpilot – 2.5.888
WooCommerce Stripe Gateway: by WooCommerce – 5.7.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.19
WooCommerce: by Automattic – 5.9.0
Wordfence Assistant: by Wordfence – 1.0.9
YITH WooCommerce Wishlist: by YITH – 3.3.0

### Inactive Plugins (5) ###

Autoptimize: by Frank Goossens (futtta) – 2.9.2
Hummingbird: by WPMU DEV – 3.1.3
Multi Currency for WooCommerce: by VillaTheme – 2.1.8
Smush: by WPMU DEV – 3.9.2
W3 Total Cache: by BoldGrid – 2.1.9

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #5 - /shop-all-magnets/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: XStore Child
Version: 1.0
Author URL: https://8theme.com
Child Theme: ?
Parent Theme Name: XStore
Parent Theme Version: 8.0.9
Parent Theme Author URL: https://www.8theme.com
WooCommerce Support: ?

### Templates ###

Overrides: xstore/woocommerce/archive-product.php
xstore/woocommerce/cart/cart-empty.php
xstore/woocommerce/cart/cart-item-data.php
xstore/woocommerce/cart/cart-shipping.php
xstore/woocommerce/cart/cart.php
xstore/woocommerce/cart/cross-sells.php
xstore/woocommerce/cart/mini-cart.php
xstore/woocommerce/checkout/form-billing.php
xstore/woocommerce/checkout/form-checkout.php
xstore/woocommerce/checkout/form-shipping.php
xstore/woocommerce/checkout/thankyou.php
xstore/woocommerce/content-product-cat.php
xstore/woocommerce/content-product.php
xstore/woocommerce/content-single-product.php
xstore/woocommerce/content-widget-product.php
xstore/woocommerce/content-widget-reviews.php
xstore/woocommerce/global/breadcrumb.php
xstore/woocommerce/global/form-login.php
xstore/woocommerce/global/wrapper-end.php
xstore/woocommerce/global/wrapper-start.php
xstore/woocommerce/loop/loop-end.php
xstore/woocommerce/loop/loop-start.php
xstore/woocommerce/loop/no-products-found.php
xstore/woocommerce/loop/result-count.php
xstore/woocommerce/myaccount/dashboard.php
xstore/woocommerce/myaccount/form-login.php
xstore/woocommerce/myaccount/navigation.php
xstore/woocommerce/single-product/add-to-cart/simple.php
xstore/woocommerce/single-product/meta.php
xstore/woocommerce/single-product/product-image.php
xstore/woocommerce/single-product/related.php
xstore/woocommerce/single-product/tabs/tabs.php
xstore/woocommerce/single-product/title.php
xstore/woocommerce/single-product/up-sells.php
xstore/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: US
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: Yes

### Action Scheduler ###

Complete: 1,721
Oldest: 2021-10-13 08:39:01 +0000
Newest: 2021-11-12 09:44:04 +0000

Pending: 2
Oldest: 2021-11-13 00:00:00 +0000
Newest: 2021-11-16 12:56:07 +0000

### Status report information ###

Generated at: 2021-11-12 09:46:12 +00:00

Looking forward to your early response, thanks.

• This reply was modified 3 years, 4 months ago by Yui.
• This reply was modified 3 years, 4 months ago by Yui. Reason: formatting

Hi @diymagnet,

Thanks for getting back to us. WooCommerce doesn’t have a contact form built-in. You’ll want to get in touch with the developer of the contact form to help troubleshooting it.

Cheers

Hi @diymagnet

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have other questions, please feel free to open a new topic.