Email and Phone number missing in customer e-mail
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So I’m setting up a simple shopping site for my sister and I’m testing the site at the moment.
One issue I can’t find a way around is that of missing email and phone number in emails sent to the Shop owner and Customer.
See screenshot: https://i.ibb.co/9yW08wt/FS.png
How do I fix this please?
P.S: I’m running WooCommerce 3.6.3, WordPress 5.2.1 and Using StoreFront (Boutique child theme)
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Can you submit a system report please.
WooCommerce > Status > Get System Report
And paste it here wrapped with code tags
You can take out the URLs if you don’t want those shared. This is usually due to an override of template files or a plugin.
@serafinnyc Here you go. Thanks
### WordPress Environment ### WordPress address (URL): https://www.xxxxx.com Site address (URL): https://www.xxxxxx.com WC Version: 3.6.3 Log Directory Writable: ? WP Version: 5.2.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.1.14 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.19.7 NSS/3.27.1 SUHOSIN Installed: – MySQL Version: 5.6.41-84.1 Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.6.3 WC Database Prefix: wp_ Total Database Size: 3.01MB Database Data Size: 2.79MB Database Index Size: 0.22MB wp_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.00MB + Index: 0.00MB wp_comments: Data: 0.00MB + Index: 0.01MB wp_failed_jobs: Data: 0.00MB + Index: 0.00MB wp_links: Data: 0.00MB + Index: 0.00MB wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB wp_ngg_album: Data: 0.00MB + Index: 0.00MB wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB wp_ngg_pictures: Data: 0.01MB + Index: 0.00MB wp_options: Data: 1.86MB + Index: 0.07MB wp_postmeta: Data: 0.56MB + Index: 0.06MB wp_posts: Data: 0.31MB + Index: 0.02MB wp_queue: Data: 0.00MB + Index: 0.00MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.00MB + Index: 0.01MB wp_term_relationships: Data: 0.00MB + Index: 0.00MB wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB wp_tm_tasks: Data: 0.00MB + Index: 0.00MB wp_usermeta: Data: 0.01MB + Index: 0.01MB wp_users: Data: 0.00MB + Index: 0.01MB wp_wc_avatars_cache: Data: 0.00MB + Index: 0.00MB wp_wc_comments_subscription: Data: 0.00MB + Index: 0.00MB wp_wc_download_log: Data: 0.00MB + Index: 0.00MB wp_wc_follow_users: Data: 0.00MB + Index: 0.00MB wp_wc_phrases: Data: 0.00MB + Index: 0.00MB wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB wp_wc_users_voted: Data: 0.00MB + Index: 0.00MB wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB ### Post Type Counts ### attachment: 28 custom_css: 1 customize_changeset: 10 display_type: 7 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 nav_menu_item: 20 ngg_gallery: 3 ngg_pictures: 7 page: 13 post: 3 postman_sent_mail: 27 product: 15 revision: 17 scheduled-action: 1 shop_order: 4 wcpa_pt_forms: 1 wpdiscuz_form: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (20) ### Akismet Anti-Spam: by Automattic – 4.1.2 Auto Post Thumbnail: by Aditya Mooley Tarique Sani – 3.4.1 Automatic image ALT attributes: by Birmingham – 2.0 Blackhole for Bad Bots: by Jeff Starr – 2.5 Classic Editor: by WordPress Contributors – 1.5 Email Text Customizer for WooCommerce: by EnigmaWeb – 1.0.3 – Not tested with the active version of WooCommerce Instagram Feed: by Smash Balloon – 1.12 Jetpack by WordPress.com: by Automattic – 7.3.1 Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce Plugin Central: by Vladimir Prelovac – 2.5.1 Post SMTP: by Yehuda Hassine – 2.0.2 SCHEMA for Article: by YAS Global Team – 0.4.1 Theme Customisations: by WooThemes – 1.0.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.14 WooCommerce Custom Product Addons (Free): by Acowebs – 2.3.4 WooCommerce Google Analytics Integration: by WooCommerce – 1.4.9 WooCommerce: by Automattic – 3.6.3 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.3.3 WP Rollback: by Impress.org – 1.6 NextGEN Gallery: by Imagely – 3.2.2 ### Inactive Plugins (1) ### Hyper Cache: by Stefano Lissa – 3.3.8 ### Settings ### API Enabled: – Force SSL: – Currency: NGN (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #14 - /shop/ Cart: #15 - /cart/ Checkout: #16 - /checkout/ My account: #17 - /account/ Terms and conditions: ? Page not set ### Theme ### Name: Boutique Version: 2.0.17 Author URL: https://woocommerce.com Child Theme: ? Parent Theme Name: Storefront Parent Theme Version: 2.5.0 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ? ### Templates ### Overrides: boutique/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 3.6.0 boutique/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/customer-invoice.php version 2.5.0 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.5.2 boutique/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.6.0 boutique/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.5.4 boutique/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 3.5.4 boutique/woocommerce/emails/email-customer-details.php boutique/woocommerce/emails/email-footer.php boutique/woocommerce/emails/email-header.php boutique/woocommerce/emails/email-order-details.php version 2.5.0 is out of date. The core version is 3.3.1 boutique/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.5.0 boutique/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 3.3.0 Outdated Templates: ? Learn how to update ### Action Scheduler ### Complete: 1 Oldest: 2019-05-20 12:52:49 +0000 Newest: 2019-05-20 12:52:49 +0000 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –
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This reply was modified 5 years, 10 months ago by
Udegbunam Chukwudi. Reason: code tags not in place
@serafinnyc Done. Post was sent to moderation though
@serafinnyc Meanwhile I turned off Boutique child theme and reverted to StoreFront and the email and phone number now shows under Billing Address but Not Shipping Address.
https://i.ibb.co/4tKKmJW/Screen-Shot-2019-05-23-at-6-13-33-PM.png
Typically doesn’t show under shipping
It’s standard if you’ve never posted code before or if you didn’t wrap it correctly.
@serafinnyc Thanks a lot man. I really appreciate the assistance
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This reply was modified 5 years, 10 months ago by
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