• Resolved Udegbunam Chukwudi

    (@strictlyonlinebiz)


    So I’m setting up a simple shopping site for my sister and I’m testing the site at the moment.

    One issue I can’t find a way around is that of missing email and phone number in emails sent to the Shop owner and Customer.

    See screenshot: https://i.ibb.co/9yW08wt/FS.png

    How do I fix this please?

    P.S: I’m running WooCommerce 3.6.3, WordPress 5.2.1 and Using StoreFront (Boutique child theme)

Viewing 6 replies - 1 through 6 (of 6 total)
  • Can you submit a system report please.

    WooCommerce > Status > Get System Report

    And paste it here wrapped with code tags

    You can take out the URLs if you don’t want those shared. This is usually due to an override of template files or a plugin.

    Thread Starter Udegbunam Chukwudi

    (@strictlyonlinebiz)

    @serafinnyc Here you go. Thanks

    ### WordPress Environment ###
    
    WordPress address (URL): https://www.xxxxx.com
    Site address (URL): https://www.xxxxxx.com
    WC Version: 3.6.3
    Log Directory Writable: ?
    WP Version: 5.2.1
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    WP Memory Limit: 256 MB
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    WP Cron: ?
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    ### Server Environment ###
    
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    PHP Version: 7.1.14 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 64 MB
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    cURL Version: 7.19.7
    NSS/3.27.1
    
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    Max Upload Size: 64 MB
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    SoapClient: ?
    DOMDocument: ?
    GZip: ?
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    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_
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    Database Data Size: 2.79MB
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    ### Active Plugins (20) ###
    
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    Auto Post Thumbnail: by Aditya Mooley 
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    Blackhole for Bad Bots: by Jeff Starr – 2.5
    Classic Editor: by WordPress Contributors – 1.5
    Email Text Customizer for WooCommerce: by EnigmaWeb – 1.0.3 – Not tested with the active version of WooCommerce
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    ### Theme ###
    
    Name: Boutique
    Version: 2.0.17
    Author URL: https://woocommerce.com
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 2.5.0
    Parent Theme Author URL: https://woocommerce.com/
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    ### Templates ###
    
    Overrides: boutique/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 3.6.0
    boutique/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.5.0
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    boutique/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.5.4
    boutique/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 3.5.0
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    boutique/woocommerce/emails/email-order-details.php version 2.5.0 is out of date. The core version is 3.3.1
    boutique/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.5.0
    boutique/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 3.3.0
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 1
    Oldest: 2019-05-20 12:52:49 +0000
    Newest: 2019-05-20 12:52:49 +0000
    
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    • This reply was modified 5 years, 10 months ago by Udegbunam Chukwudi. Reason: code tags not in place
    Thread Starter Udegbunam Chukwudi

    (@strictlyonlinebiz)

    @serafinnyc Done. Post was sent to moderation though

    Thread Starter Udegbunam Chukwudi

    (@strictlyonlinebiz)

    @serafinnyc Meanwhile I turned off Boutique child theme and reverted to StoreFront and the email and phone number now shows under Billing Address but Not Shipping Address.

    https://i.ibb.co/4tKKmJW/Screen-Shot-2019-05-23-at-6-13-33-PM.png

    Typically doesn’t show under shipping

    It’s standard if you’ve never posted code before or if you didn’t wrap it correctly.

    Thread Starter Udegbunam Chukwudi

    (@strictlyonlinebiz)

    @serafinnyc Thanks a lot man. I really appreciate the assistance

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Email and Phone number missing in customer e-mail’ is closed to new replies.