Email and Log In’s lost

  • Hello,

    I have recently joined a volunteer safety group and I am trying to help them with their website management. I have discovered though that they have lost a bunch of passwords including the ones to their main admin log in for wordpress as well as the log in for the email address it is linked to.

    I tried to contact the person who made the website for the group but he has passed away and we cannot access any of his documents.

    Does anyone have any ideas regarding how I can reset the passwords so I can get access to the site to update it? I currently have some low level access which I think might be the editor level if that helps but no ability to update WP or the plugins

    • This topic was modified 2 years, 6 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • The official support article below has several options to reset the admin password, upgrade other users to admin, or even create new admin accounts. But note that, as you don’t have access to the recovery email address, you’ll need access to the hosting account for the site to use any of the other options mentioned on the page.

    Resetting Your Password

    The website is hosted by Hostgator. Someone is surely paying to keep the site alive, and that “someone” should have the hosting account details. If you indeed don’t have the hosting account details at all, you may contact Hostgator with some proof of ownership to regain access.

    Finally, if the lost passwords include email addresses at the organization’s domain name (eg [email protected], where example.com is the organization’s domain name you provided above), then note that these emails are hosted on the same Hostgator hosting account. So, once you gain access to the hosting account, you should be able to reset the passwords for all user email accounts from Hostgator’s hosting control panel.

    Good luck!

    Hello @alicianeville

    Sorry to hear that you’re running into this issue!

    If you know The User ID number of the Admin user you can easily update the password from the database via PHPMyAdmin.

    – Go to PHPMyAdmin > click on SQL option

    – Paste the below SQL command replacing the 1 from the ID to match the user ID of the Admin User and the password.Then click on Go below the page.

    UPDATE wp_users SET user_pass = MD5(‘ENTER_NEW_PASSWORD_HERE’) WHERE wp_users.ID = 1;

    More info on How to Reset a WordPress Password from phpMyAdmin

    I hope this helps ??

    Best,

    tarhe

Viewing 2 replies - 1 through 2 (of 2 total)
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