email address suddenly unauthorized

  • Resolved randallscottholbrook

    (@randallscottholbrook)


    1 year, 10 months ago

    Fluent SMTP (its really helpful plugin) was working perfectly for 5 months until December 19. Now, the client and admin (me) are not receiving email notifications.

I saw this under the settings tab:

Connection TypeoutlookSender [email protected] NameCoast Carpet CleaningForce Sender NameNoToken ValidityInvalid. Please re-authenticate

I tried re-authorizing via settings, and was receiving this error:
    Request Id: 71c14501-1993-49c9-a66e-cce38d4b2800
    Correlation Id: 15ad777c-16ef-4c69-9402-1d89abe5d571
    Timestamp: 2023-01-06T22:33:53Z
    Message: AADSTS50011: The redirect URI 'https://coastcarpetcleaning.com/wp-json/fluent-smtp/outlook_callback' specified in the request does not match the redirect URIs configured for the application '61b0f7b3-bc97-4930-aada-d6f5660721c3'. Make sure the redirect URI sent in the request matches one added to your application in the Azure portal. Navigate to https://aka.ms/redirectUriMismatchError to learn more about how to fix this.

I updated the URI in Azure, and managed to get the URI to work again, and received an access token, entered it and saved, but I am still getting this error on failed emails:

failed in EmailNotification (Email Sending Failed) at 2023-01-05 15:29:45

Email Notification failed to sent.
    Subject: Inquiry from coastcarpetcleaning.com.
    Reason: Unauthorized

I have gone through your docs and Azure docs, but it looks like the token didn't work, I am not sure what else to do.
    Thank you for any help you are able to provide. The site I am having problems with is:

https://coastcarpetcleaning.com

Thank you,

Randall Holbrook

[email protected]

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello @randallscottholbrook,

    The error comes when there is change/modify in the Outlook account that you have used to set up the API keys. Reauthenticating will not resolve the issue instead, you need to reconfigure API key and secret key again by following the documentation.

    Thank you

    Thread Starter randallscottholbrook

    (@randallscottholbrook)

    Thank you. I ended up deleting the URI and keys and generated new ones.

Viewing 2 replies - 1 through 2 (of 2 total)
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