Email address problems

  • Resolved terrioh

    (@terrioh)


    10 months, 4 weeks ago

    Out of a directory of approximately 230 people, we have six that we can’t seem to get entered due to an error message of “the email you entered is incorrect.” We’ve verified the email addresses for all six people by sending them an email and asking to confirm they received it. In this case, Kenny Duncan Jr., website URL https://www.uscoinsandjewelry.com and email address of [email protected], every time we’ve tried to enter his details on the application page, we get an error message mentioned above.

    This is another email address that the form won’t accept. [email protected]

    As mentioned, we’ve loaded about 230 members to the directory manually by filling out the application form and various emails have worked fine. We have six that won’t seem to go through. I can send the other 4 email addresses if necessary.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @terrioh

    This error message can both be a bad email format
    and the email address is already registered.

    Try to find these Registrations using “Search Users”
    with the email addresses in WP All Users.

    • This reply was modified 10 months, 4 weeks ago by missveronica.
    Plugin Support andrewshu

    (@andrewshu)

    Hi @terrioh

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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