Elements from my dashboard dissapeared

  • Resolved nateden

    (@nateden)


    2 years ago

    Hi,

    Elements from my Dashboard disappeared, such as plug ins, appearance, etc. I have a screenshot but can’t attach it here. I can’t customize anything, can’t access menus, update plug-ins, nothing. How do I get them back? I also can’t access tools.

    Thank you!
    Nat

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • lisa

    (@contentiskey)

    can you confirm that your username is set up with Administrator capabilities?
    this can be checked in the USER and USERMETA tables in the database connected to your website.
    the database is normally availabe in an area PHPMYADMIN in your webhosting account.

    Thread Starter nateden

    (@nateden)

    If I go into my browsing history and go on a tab that is missing that I used before, I get this message:

    “Sorry, you are not allowed to access this page.”

    So it seems like I no longer have permission to access the entire dashboard. Who changed it? Who has the full permission now, if I am the only with access? I didn’t do anything. It worked just fine a couple days ago.

    What is going on?`

    Thanks,
    Nat

    Thread Starter nateden

    (@nateden)

    I just saw your reply Lisa. Will check.

    Thread Starter nateden

    (@nateden)

    It’s seems to be an Elementor Pro issue as apparently many people are experiencing this problem.

    https://www.wpfixit.com/fatal-error-uncaught-reflectionexception

    Thread Starter nateden

    (@nateden)

    I followed all the instructions but still not working. What else is there?

    Thread Starter nateden

    (@nateden)

    Lisa I am trying your possible solution but at a loss. I am in PHPMYADMIN but from here I am lost. I don’t see USER and USERMETA tables.

    Thread Starter nateden

    (@nateden)

    Problem solved. I was about to get customer support with my hosting provider.

    Thread Starter nateden

    (@nateden)

    Issue resolved. Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Elements from my dashboard dissapeared’ is closed to new replies.