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Reply To: Elementor stops working when logged out: layout looks different

saidaboukhadra — Sat, 01 May 2021 13:23:43 +0000

“Hi,Since you are using our Pro features on your website, you’ll need to open a support ticket at my.elementor.com.

www.remarpro.com rules state that commercial products are not supported here.”

Reply To: Elementor stops working when logged out: layout looks different

natashalauxjewelryandart — Sat, 01 May 2021 14:12:23 +0000

Hi there,
Thank you for your reply. Unfortunately, I can’t open the links you gave to me. I also am not using Elementor pro, but rather, the free version. The additional Elementor features on my website are from the Elementor extensions I added on as plugins (e.g., Elementskit, Woolenter, etc.)

Reply To: Elementor stops working when logged out: layout looks different

lavig1 — Wed, 26 May 2021 12:52:14 +0000

Hello @natashalauxjewelryandart ,

Please review the below guide step by step:
https://elementor.com/help/changes-dont-appear-online/

Let us know if there are any questions.

Regards,
Lavi.

Reply To: Elementor stops working when logged out: layout looks different

natashalauxjewelryandart — Wed, 26 May 2021 23:01:26 +0000

Hi Lavi,
Thanks for replying! I looked over the video and tried clearing my cache (as well as look to see if I had any plugin caches that needed to be cleared – there weren’t any), but that did not fix the problem. I don’t think the video addresses the same issue that I have because I am able to see all changes when I exit elementor as well as when I log out from my WordPress account.
The issue I am having is only the image size of my individual product pages when logged out from my WordPress account. The product images appear twice as small compared to how they appear when logged in.
Any idea on what could be causing this?
Once again,
thank you.