• Resolved killex69

    (@killex69)


    After the update to 1.6.33, the headers in Elementor can no longer be edited. Elementor cannot load a preview. I have tried this on various pages and on none of the previously crashed pages can the header be loaded with Elementor. New headers can be created and only these new headers can be edited.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Jahid

    (@jahidhasan018)

    Hi @killex69 this issue appears to be a common problem that can occur after updates. Here are a few steps you can take to troubleshoot and resolve the issue with Elementor Header & Footer Builder:

    1. Clear Browser Cache:
    Clear your browser cache and cookies, then try editing the header again.

    2. Regenerate CSS:
    Go to Elementor > Tools > Regenerate CSS. This action can fix issues with stylesheets that might be affecting the loading of the header.

    3. Check for Plugin Conflicts:
    Deactivate all plugins except Elementor and Elementor Header & Footer Builder. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugin.

    4. Switch to a Default Theme:
    Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to check if the issue persists. If the header can be edited, the problem might be with your current theme.

    5. Update Plugins and Themes:
    Ensure that all your plugins and themes are updated to their latest versions. Sometimes compatibility issues arise from outdated components.

    6. Increase PHP Memory Limit:
    Insufficient memory can cause issues. Increase the PHP memory limit by adding the following line to your wp-config.php file:
    define('WP_MEMORY_LIMIT', '256M');

    7. Check for JavaScript Errors:
    Open the browser console (F12 key or right-click and select “Inspect” > “Console”) and look for JavaScript errors when trying to edit the header. These errors can give clues about what might be going wrong.

    8. Rollback to Previous Version:
    If the issue started after the latest update, consider rolling back to the previous version of Elementor and Elementor Header & Footer Builder. You can use the WP Rollback plugin to do this easily.

    By following these steps, you should be able to identify and resolve the issue with editing headers in Elementor after the update. If you still face difficulties, reaching out to the support team will be the best course of action.

    wrednyspam

    (@wrednyspam)

    I have error too after update, can’t edit blocks, elementor can’t load, show error ” the_content function missing”, for 100% its problem this plugin

    “Sorry, the content area was not found on your site. To use Elementor on this page, you must use the ‘the_content’ function call in its code.”

    Jahid

    (@jahidhasan018)

    Hi @wrednyspam The error message “the_content function missing” in Elementor can occur when a custom WordPress page template doesn’t include the_content function.

    Please read more details here and see the recommend way to fix this issue by Elementor Help

    • This reply was modified 10 months ago by Jahid.
    mumuextreme

    (@mumuextreme)

    Is there a way to update the plugin or include it in WordPress? Thank you for your attention

    Jahid

    (@jahidhasan018)

    Hello @mumuextreme can you explain a little bit more?
    What exactly you mean?

    wrednyspam

    (@wrednyspam)

    @jahidhasan018 there is no fix to this, i rollover this plugin 5 version back and its working good, so plugin update have error, no my wordpress or “template”. I can’t update this version to newest cause have bugs.

    Jahid

    (@jahidhasan018)

    Hey @wrednyspam What theme are you using? Have you tried switching the theme?

    wrednyspam

    (@wrednyspam)

    Why i must switch theme to check your plugin? If version before update working, an you put new version and then can’t use is so this is not theme problem but your plugin. Theme are ok, rest of 10 plugins work good. Only this plugin make problems

    Jahid

    (@jahidhasan018)

    Hi @wrednyspam,

    Actually, I am not the author of this plugin. I am just trying to determine whether the issue is caused by a conflict with the theme or another plugin.

    Thank you for your understanding.
    Best regards,

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    @wrednyspam, @jahidhasan018 is just trying to help here.

    Anyway, as per the forum guidelines, please start your own topic. You are welcome to cross-link it to this thread, so we are aware of both.

    Hi @killex69, are you still facing the problem with the latest version, v1.6.34?

    Please let us know how you go.

    Kind regards,
    Herman ??

    Hi, had the same problem.

    Changing simply the theme and changing back solved the problem ??

Viewing 11 replies - 1 through 11 (of 11 total)
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