• ssdev

    (@scribblesolutionsdev)


    When I try to save/update page, I am getting “Connection Lost, saving has been disabled” message. This is happening very frequently and due to this I can’t do changes in the site. Its a live site so I can’t disable all the plugins.

    The problem was not there a day back back and I haven’t made any changes or not installed any new plugin.

    Don’t know why this error is showing up.

    Please help me… its urgent…

    
    					
    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: 5.6.36
    	PHP Version: 7.1.12
    	PHP Max Input Vars: 1000
    	PHP Max Post Size: 8M
    	GD Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 4.9.4
    	Site URL: https://mysite.com
    	Home URL: https://mysite.com
    	WP Multisite: No
    	Max Upload Size: 8 MB
    	Memory limit: 256M
    	Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    	Language: en-US
    	Timezone: 0
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: Twenty Seventeen
    	Version: 1.4
    	Author: the WordPress team
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_US
    	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36
    
    == Active Plugins ==
    	Elementor
    		Version: 1.9.4
    		Author: Elementor.com
    
    	Elementor Pro
    		Version: 1.13.2
    		Author: Elementor.com
    
    	WP Mail SMTP
    		Version: 1.2.5
    		Author: WPForms
    
    == Debug ==
    	Errors: 
    		TypeError: Cannot read property 'get' of undefined
    			at https://thegaiavillage.com/wp-content/plugins/elementor-pro/assets/js/editor.min.js?ver=1.10.0 - 2:18428
    			2018-02-02 14:41 +00:00
    			x 2 times
    
    		TypeError: Cannot set property 'onload' of null
    			at https://thegaiavillage.com/wp-includes/js/tinymce/tinymce.min.js?ver=4607-20171116 - 31:28973
    			2018-02-02 09:39 +00:00
    
    		Error: An "el" #elementor-panel-elements-search-area must exist in DOM
    			at https://thegaiavillage.com/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5 - 22:13466
    			2018-01-20 07:15 +00:00
    
    		TypeError: Cannot read property 'index' of undefined
    			at https://thegaiavillage.com/wp-content/plugins/elementor/assets/lib/dialog/dialog.min.js?ver=4.1.0 - 3:5269
    			2018-01-20 07:06 +00:00
    			x 2 times
    
    		Error: An "el" #elementor-panel-elements-search-area must exist in DOM
    			at https://thegaiavillage.com/wp-content/plugins/elementor/assets/lib/backbone/backbone.marionette.min.js?ver=2.4.5 - 22:13466
    			2018-01-17 07:45 +00:00
    
    				
    • This topic was modified 7 years, 1 month ago by ssdev.
    • This topic was modified 7 years, 1 month ago by ssdev.
Viewing 1 replies (of 1 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Elementor Pro

    For pro or commercial product support please contact the author directly on their site.

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
  • The topic ‘Elementor Pro: Cannot save page – “Connection Lost” message showing’ is closed to new replies.