Elementor panel not loading

  • ILLID

    (@mihail-barinov)


    2 years, 5 months ago

    Hi,

    So I have a problem with the infinite loading of the Elementor panel when trying to edit any page. I used both ThePlus and ThePlus PRO plugins and all its modules.

    I know about this article – https://docs.posimyth.com/tpae/elementor-panel-in-the-editor-is-frozen-and-showing-a-spinning-circle/ but it doesn’t solve an issue.

    What I found is that the problem is in AJAX request elementor_ajax -> get_widgets_config. So it looks like the problem is that The Plus modules generate a very huge config for its module controls. Mainly it is a problem of style settings for The Plus modules.

    So I thought – maybe there is some way to disable those styles options for all plugin modules and leave only main options? Maybe some Elementor hook for this?

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author POSIMYTH

    (@posimyththemes)

    Hello @mihail-barinov,

    Can you share Debug Log?

    You need to insert following code in your wp-config.php file. That will log all errors, notices, and warnings to a file called debug.log in the wp-content directory.

    // Enable WP_DEBUG mode
    define( ‘WP_DEBUG’, true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( ‘WP_DEBUG_LOG’, true );
    // Disable display of errors and warnings
    define( ‘WP_DEBUG_DISPLAY’, false );
    @ini_set( ‘display_errors’, 0 );
    // Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
    define( ‘SCRIPT_DEBUG’, true );

    Then, You need to share that with us. You can use https://pastebin.com/ . That log will help you to identify the issue.

    Thread Starter ILLID

    (@mihail-barinov)

    It is empty.

    But inside my nginx error log I see this thing:

    [error] 12#0: *1464 recv() failed (104: Connection reset by peer) while reading response header from upstream, client: 10.1.4.41, server: , request: 'POST /wp-admin/admin-ajax.php HTTP/1.1', upstream: 'fastcgi://unix:/shared-run/php-fpm.sock:',

    So I think that the issue is in server timeout error or in max response size ( your plugin generates very huge controls config when loading elementor front-end builder ).

    Looks like I know that causes the issue – very huge config for Elementor module controls that loads via ajax requests. My question is – are there any php hooks that I can use to disable some of ThePlus modules options ( styling options most of all )?

    Or you have another solution how to make these controls config smaller?

    Plugin Author POSIMYTH

    (@posimyththemes)

    Hello @mihail-barinov

    As, We can see, It seems to be connection time out error and which is due to memory limit.

    https://docs.posimyth.com/tpae/elementor-panel-in-the-editor-is-frozen-and-showing-a-spinning-circle/

    1. Have you tried increasing your memory limit?
    2. You can disable unused widgets from The PLus Settings. Once you disable all widgets and enabled only used, your memory limit requirement will be decreased. Same thing you can check on other elementor addons you are using. Because that memory limit issue is not related to our addons only, It’s issue of having more widgets in elementor panel. We have even option to disable elementor and elementor pro’s widgets too.

    Hope above will help because it works fine with our other users and It’s 100% issue of server configuration.

Viewing 3 replies - 1 through 3 (of 3 total)
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