Elementor – padding issue

Dear @ucdguy

I have again recorded a new video of the same page. Please check

https://watch.screencastify.com/v/digu4rhe8cUwFIWwWNqW

If you are facing an issue with your website just contact theme support. We will fix the issue. You said that you are a pro user. We provide priority email support to our pro users. Please contact themeum support team we will fix the issue.

Have a good day.

I am not only looking to fix an issue anymore. I want you to explain how you obtained your specific results.

Now, in the recording you just sent, the bullet point dots are inside your blue rectangle as shown here.

Yet, in your previous recording here, the bullet points are outside the blue rectangle as shown here. (There was no margin or padding applied at that point as shown here.)

Therefore, explain to me how you have obtained two different results in your editor while also (supposedly) having the same settings in both cases.

24 hours is again what I’m giving you or else I will leave a detailed review below.

Dear @ucdguy

The issue seems to be a CSS conflict. When I recorded my first video, I was using Tutor LMS 2.1.6, and there were no other plugins installed. Upon checking other websites, we found that some users also experience this issue with the Hello Elementor theme. The issue is not exclusive to Tutor LMS and can occur with other plugins as well. Since Hello Elementor is a basic theme, it doesn’t have CSS for all elements. In WordPress, theme CSS files are given priority. However, if the theme doesn’t have any CSS code for a specific HTML tag/element, WordPress loads CSS from the plugin. I hope this clarifies the matter.

Thank You

Thank you, but you literally just repeated everything that I said in the third post of this thread.

Yes, this can occur with any plugin that is badly coded. You should not have such a general CSS rule in your plugin for the reason that I stated in the third post. I expect this trivial bug to be fixed in 2.1.8.

Your first video showed the bug I stated. Every other image and video that you sent me since then was irrelevant. I stated multiple times that everything else that you sent was contradicting your first video but, for whatever reason, you ignored that.

I literally showed you how to reproduce the bug from a fresh install of WordPress in 2 minutes. And I did that twice. Yet, I had three different members of the support team telling me hat the bug was “specific to me” and that I should email you instead. None of you bothered to spend those 2 minutes doing exactly what I did on a fresh install.

P.S. This separate bug here has been making the plugin unbearable to use on mobile for four weeks now. As per the first reply, the fix for this bug has also been known for about four weeks. Yet, instead of immediately releasing version 2.1.6.1 with this fix, you instead recommended users apply the fix manually until you release the next version which you did four weeks later.

Please reconsider how you deal with major errors in your release schedule.

P.P.S. As one of many users who use with plugin with both PM Pro and Woocommerce, I cannot use any recent update due to this bug. I don’t see anything about this bug being fixed in the 2.1.7 changelog so I assume it still exists.

Rather than having this user talking to themselves and fixing the bug for you, please consider replying to that thread, acknowledging that the bug exists and that you are working on it so that I know that I do not need to look elsewhere if I wish to use an e-learning platform together with PM Pro and Woocommerce.

Have a good day!