Elementor not working in Safari

  • Resolved Whichrtmej

    (@whichrtmej)


    3 years, 10 months ago

    When I edit a page, using Safari, at first I get the white page wit the E sitting in the center loading. Sometimes it will load and I get the widgets on the side with it trying to load.

    What i have tried..

    I have followed the troubleshooting steps in elementor guide

    I have deactivated my plugins and switched to a default theme.

    It still will not work in Safari.

    With all plugins active and my theme set I can edit pages in Elementor in Chrome and Firefox.

    Safari is my browser of choice. I was able to use Elementor in Safari in the past. Not sure what has changed…

    See below for my system info.

    System Info:

    == Server Environment ==
    Operating System: WINNT
    Software: Microsoft-IIS/8.5
    MySQL version: MySQL Community Server – GPL v8.0.21
    PHP Version: 7.3.3
    PHP Max Input Vars: 1000
    PHP Max Post Size: 64M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.6
    Site URL: https://somethin.com
    Home URL: https://somethin.com
    WP Multisite: No
    Max Upload Size: 32 MB
    Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: en-US
    Timezone: 0
    Debug Mode: Inactive

    == Theme ==
    Name: Twenty Twenty-One
    Version: 1.1
    Author: the WordPress team
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1.2 Safari/605.1.15

    == Active Plugins ==
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd
    Version: 6.0.10.1
    Author: SeedProd

    Elementor
    Version: 3.0.16
    Author: Elementor.com

    Really Simple SSL
    Version: 4.0.6
    Author: Really Simple Plugins

    == Must-Use Plugins ==
    Elementor Safe Mode
    Version: 1.0.0
    Author: Elementor.com

    == Elements Usage ==

    wp-post : 0
    image : 7

    == Log ==

    Log: showing 3 of 32020-11-29 15:12:23 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.0.13’,
    ‘to’ => ‘3.0.14’,
    )]
    2020-12-23 15:05:58 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.0.14’,
    ‘to’ => ‘3.0.15’,
    )]
    2021-01-15 16:04:18 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.0.15’,
    ‘to’ => ‘3.0.16’,
    )]

    JS: showing 1 of 1JS: 2021-01-15 16:35:09 [error X 6][https://s somethin.com/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.0.16:2:113731] Object.fromEntries is not a function. (In \’Object.fromEntries(i)\’, \’Object.fromEntries\’ is undefined)

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi,

    Thank you for contacting us.

    As we are not seeing a widespread issue with Safari at this time, I’d recommend revisiting the list here as there are many other tests that can isolate the issue’s source (whether if it’s on the server side or locally on a specific browser/computer). This will help us pinpoint the underlying issue.

    In addition, if you can, please access your browser’s console log by clicking Shift + ? + J which will present any errors that occur during the Elementor loading process. When you do, please either send us a screenshot of the errors or copy and paste these to your reply. If you’d like, hovering over the error line will give you the root directory of the relevant file, which can provide us with a better idea of what’s causing the problem.

    Thanks in advance.

    Gil

Viewing 1 replies (of 1 total)
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