• Resolved jaglag2

    (@jaglag2)


    Hello,
    after I press the Accept button and scroll down, the Elementor menu generates many arrows.
    When I deactivate Complianz, the problem does not exist.
    I noticed the problem for the first time today, so I assume that this is related to a recent update.

    I deactivated the plugin compatibility mode with Elementor as a test, which did not help.
    Only the complete deactivation of Complianz currently helps

    Edit: i downgraded to last stable version 6.5.5 and everything works now.

    • This topic was modified 1 year ago by jaglag2.
    • This topic was modified 1 year ago by jaglag2.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @jaglag2,

    I think this is related to a specific integration, most-likely an integration with an Elementor Google Maps plugin whereby the initialization of the Map after consent causes this behavior to occur.

    If you have the “Ultimate Addons for Elementor” integration enabled under Complianz -> Integrations -> Plugins, I suspect this to be the culprit. If you disable this integration it should resolve the described behavior.

    Kind regards, Jarno

    Thread Starter jaglag2

    (@jaglag2)

    Hello Jarnovos
    yes, we use Ultimate addons for Elementor on our site.
    I don’t quite understand why this problem is considered solved if it worked in the previous version and is broken in the current 7.02 version of Complianz.
    Will there be a solution to the problem from your side so that I can switch to the latest version of your plug-in?

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @jaglag2,

    You can use the latest version of the plugin and disable the Ultimate Addons for Elementor integration, which will yield the exact same behavior like it is the case in the version of the plugin that you reverted to.

    Kind regards, Jarno

    Thread Starter jaglag2

    (@jaglag2)

    Hi Jarnovos,

    we use the Ultimate Addons plugin but actively with many elements on our homepage.
    Deactivating the plugin would lead to the loss of many features and design elements.
    The same plugin is also used on 5 other customer sites.
    The problem does not occur in compliance version 6.5.5.
    Only in your new version

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @jaglag2,

    Yes, it is because that integration was disabled by default. De-activating the integration will not affect the features and design elements of that plugin.

    Kind regards, Jarno

    Thread Starter jaglag2

    (@jaglag2)

    Hi Jarnovos,

    I got it wrong.
    I have now updated and deactivated your integration.
    It now works as it should.
    Thanks for the support

    Best reagards

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @jaglag2,

    All good, and its’ not a problem of course.

    Glad to hear this worked for you as well after all!

    Kind regards, Jarno

Viewing 7 replies - 1 through 7 (of 7 total)
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