elementor import kit error

  • Resolved George

    (@siou1975)


    2 years, 4 months ago

    Do I have to BE connected with my email an password to elementor.com, when I try to import the elementor import kit from staging to live site?

    Because this is the only thing that I didnt try when the import kit through me an error.

    php, connectivity, zip, server, plugins ,everything are ok. So, when the import kit start, do I have to be connected to my free account in elementor in my browser??

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi, could you please elaborate on the issue?

    What is the error?

    Please also send us your site URL and a screenshot of the issue

    Thread Starter George

    (@siou1975)

    This us the screenshot of the problem :
    https://elementor.com/help/how-to-fix-common-errors-with-kit-library/
    I dont understand the number 3 :
    Error while trying to apply the kit – This could be because of a server or license validation error. Please try again in a few minutes. You may also try disconnecting and re-connecting your license in order to make a fresh connection to the Kit Library. If the error continues, contact support.

    Should I be connected to upload the zip file??

    Hi, may I ask what files are you trying to import? were they created with Elementor?

    Thread Starter George

    (@siou1975)

    A zip file with elementor import kit.

    Hi, as you are importing it from zip, we cannot control what is inside. It may be some corrupted files. From where is the zip file?

    Thread Starter George

    (@siou1975)

    The zip file is from elementor EXPORT kit. I took it and I upload it, in another website with elementor IMPORT kit. php, connectivity, zip, server, plugins ,everything were ok. But this img: https://elementor.com/help/how-to-fix-common-errors-with-kit-library/
    showed to me.
    And I ask you:
    Do I have to be connected in my browser with my email and password to elementor.com, when I try to import the elementor import kit from staging to live site?

    Hi, you do not have to be connected to your Elementor account to use the tool.

    Do you have Elementor Pro plugin on one of the websites?

    Thread Starter George

    (@siou1975)

    Ok. Please last question. Do I have to import the demo in the live site and after import the zip file from elementor or it is not necessary?
    I use a theme from envato and a child theme .Do I have to import the demo from the the theme and after upload the export file from staging or I go directly to the import kit without installing the demo? No I dont use the pro version if elementor.

    Hi @siou1975 , could you please share with us PHP Error logs as there may be some server-related issue causing this?

Viewing 9 replies - 1 through 9 (of 9 total)
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