Elementor Header & Footer Builder not working

Hi @jgtaylor,

Please?save and export?the template you are using as the Header and share it here. I will import it on my dev site and see if I can find any clue.

Also, please let us know the theme you are using. Is it available on WordPress theme repository?

I look forward to hearing from you.

Kind regards,
Herman ??

Hi there,

It’s been a while since I posted my response, and we haven’t heard from you since then. I assume you have figured it out or have found a workaround.

I am marking this thread as Resolved due to inactivity. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.

Kind regards,
Herman ??

Hey Herman, my apologies for the delayed reply, my wife gave birth 2 weeks ago so i’ve been chaotically in ‘new dad mode’.

The issue isn’t resolved as of yet –
The theme is VLThemes ‘leedo theme’

When I go to export the header I get ‘template is empty’? even though when I go to edit there is clearly content there. Any idea why?

• This reply was modified 2 months, 2 weeks ago by Yui. Reason: -link

Hi @jgtaylor,

Congratulations for the new baby born! ??
I had my own moments, so I know what you talked about ??

Anyway, since discussing anything related to the paid version is not allowed in this forum, as mentioned in the Forum Guidelines, please don’t post a paid product on this forum.

As regards to the “template is empty”, is it possible for you to share a video of how it looks on your end, so we can understand it better?

I look forward to hearing from you.

Kind regards,
Herman ??

Hey @bsfherman, thank you for the well wishes! it’s been a bit manic here hence the delay…. again ha!

I have attached a video of how the header looks on the site, with a black box at the top:
https://imgur.com/QNOhfXP

I have also attached the error i am getting when i try to export the template header:
https://imgur.com/Fk2z6Uz
– the header seems to be saved in ‘templates’ as opposed to the ‘header and footer’ section shown in the video you had linked. Is this likely to be the issue?

Best,
James

Hi @jgtaylor,

Ankush here on behalf of Herman. To help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – https://brainstormforce.com/open-a-ticket/.

When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

Thank you for your understanding, and we look forward to assisting you!

Kind regards,
Ankush ??

Hey Ankush,

thank you for the link – I posted a ticket a few weeks ago now, but it seems to have disappeared?? Are there bugs on the braintrust site and maybe it didn’t post?

Best,
James

Hi @jgtaylor ,

Thank you for reaching out again! We’ve received your ticket on our support portal and have already responded to it. I’ve checked on my end, and the site header seems to be working fine. To show you what I’m seeing, here’s a screencast: https://bsf.d.pr/v/yDqLhm.

It’s possible that this might be a caching issue on your side. Could you try clearing your browser cache and checking again? Let us know if the issue persists, and we’ll be happy to assist further!

Best regards,
Ankush ??

Hi @jgtaylor ,
?
It’s been a while since I posted my response, and we haven’t heard from you since then. I assume you have figured it out or have found a workaround.
?
I am marking this thread as Resolved due to inactivity. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
?
Kind regards,
Ankush???

Hey Ankush, I have responded directly to the Braintrust email ??

@jgtaylor, I can see we have already replied to you on the ticket that you have opened. I hope that the reply helped resolve your concern. Feel free to reply back to this thread or the ticket if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
?
Kind regards,
Ankush???