Elementor Form Builder email custom message not working

  • Resolved nuckinfuts

    (@nuckinfuts)


    9 months, 3 weeks ago

    Hi.

    I am trying to customise the email sent after form submission.
    The only way it works is with [all-fields]. If I enter any specific field IDs, I only get an email with the Meta Data added, but no fields at all. I have followed all the tutorials, I am doing everything right.

    I can’t even receive a simple <p>Hi. A new forms has been submitted</p.
    I triple checked all my field IDs, have it set to HTML format, have latest versions of everything, no toher problems… I just can’t see why this would not work…
    It doesn’t even work with the template example on Elementor docs page (with my field_ids of course).

    It’s a super simple form with 4 fields.

    Please help, I’m, going mental…

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @nuckinfuts

    At first, thank you for choosing our plugin and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.remarpro.com

    Kind Regards

Viewing 1 replies (of 1 total)
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