• bookkeep

    (@bookkeep)


    Today is when the problem started. What I see in Elementor edit mode and what a visitor to my website sees are different. The pictures are of different lengths in visitor view versus Elementor edit view.

    I changed the theme from Astra to Ample Business and now my pages are even worse. The fonts have changed and they don’t respond when I try to change them back to Times Roman from the Sans Serif font that is appearing currently. I can’t change anything about the fonts now. The editor says that the font is still Time Roman, a serif font, but it’s not. It’s a sans serif font showing.

    Here are links showing what I see in Elementor and what a visitor to my sight sees:

    First, what you see in Elementor:
    https://www.flickr.com/photos/142395929@N05/46361368415/in/dateposted-public/

    The pictures are close to the same size and the description of each service is about the same location across the page.

    Now, this is what a visitor sees:
    https://www.flickr.com/photos/142395929@N05/32333905717/in/dateposted-public/

    The pictures are the dimensions they were as I downloaded them. I changed their size in Elementor but the change in height is being ignored here. So, the description of services varies in height across the page.

    I will say that I created this website from scratch without installing a theme and later a support person at InMotion told me I had to install a theme. So, I installed Astra at that time. But that was after I had already designed everything.

    Am I going to have to delete all of this and install a theme and try again?

    I am using Chrome for Windows (Win7 x 64) for Elementor and designing and using Firefox for the visitor view. I cleared the cached and got the same results/problems as I’ve just described.

    The page I need help with: [log in to see the link]

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  • Hi @bookkeep ,

    That’s really strange! Is it only happening with Astra theme or it’s with other theme as well?

    To debug your issue we need more information and in here we can’t presume any solution your issue.

    Please open a ticket in our support center so that we can see to your issue and provide a solution if that is from our product.

Viewing 1 replies (of 1 total)
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