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Resolved hton
(@hton)

4 years, 5 months ago

hi, as of 2 June (after updating to Elementor Version 2.9.11) some conflicts occured but only on admin frontend (popups not working, site image set by the Astra theme not displayed in pre-set size in elementor header).
After deactivating plugins one by one, it turned out that SG Optimizer is causing the issue. (NB with Elementor Version 2.9.10 it worked all fine and I reported the problem to them as well – their conclusion was to report it to you too)
Any ideas? Is it some setting I should pay special attention to?

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Stanimir Stoyanov
(@sstoqnov)

SiteGround Representative

4 years, 5 months ago

Hey @hton

Would it be possible to provide your site URL, please?

Regards,
Stanimir

Thread Starter hton
(@hton)

4 years, 5 months ago

Sure, but you won’t see the problems, as they show only if you are logged in to the site with admin role.
https://healthtalkon.com/

Plugin Author Stanimir Stoyanov
(@sstoqnov)

SiteGround Representative

4 years, 5 months ago

Hey @hton

Would it be possible to provide a more detailed explanation of the issues, please?

I checked your site, and everything seems to be working.

If you can give me a page URL and screenshots, that would be awesome.

Regards,
Stanimir

Thread Starter hton
(@hton)

4 years, 5 months ago

I can’t show the popup problem, but here are two design differences. The upper one is always what it looks like on user frontend (as it should), the lower is what I see if I’m logged in as admin.

The header (site image in full size, not as set by Elementor)
https://healthtalkon.com/wp-content/uploads/2020/06/header.png
The footer (footer background not changed, no line at the top)
https://healthtalkon.com/wp-content/uploads/2020/06/footer.png

(Both the footer and the header are created with elementor templates. And same goes for the popups.)

If I deactivate the SG Optimizer plugin, the problems are solved.

Plugin Author Stanimir Stoyanov
(@sstoqnov)

SiteGround Representative

4 years, 5 months ago

Hey @hton

I don’t see any difference: https://cldup.com/_mZaReAUvr-1200×1200.png

Maybe try purging the plugin and Browser cache and check the site again.

Regards,
Stanimir

Thread Starter hton
(@hton)

4 years, 5 months ago

Thanks. Clearing browser cache helped. Too simple. ??

Viewing 6 replies - 1 through 6 (of 6 total)

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