Elementor and Ocean Extra are not working

  • Resolved galina71

    (@galina71)


    4 years, 11 months ago

    Hi, Elementor and Ocean Extra are installed and activated, but below the plugins I am asked why I want to delete Elementor although it is activated.
    On the page I can not reach Ocean WP settings, I can see the headline, but nothing below. There is no chance to open the page in Elementor.
    Can you please help me? What is the problem???
    Thank you !
    Galina

    This is the system info in Elementor:

    Server Environment 		
Operating System: 	Linux 	
Software: 	Apache/2.4.25 (Debian) 	
MySQL version: 	Debian 9.11 v5.6.46-86.2 	
PHP Version: 	7.3.16 	
PHP Max Input Vars: 	1000 	
PHP Max Post Size: 	16M 	
GD Installed: 	Yes 	
ZIP Installed: 	Yes 	
Write Permissions: 	All right 	
Elementor Library: 	Connected 	
WordPress Environment 		
Version: 	5.4 	

WP Multisite: 	No 	
Max Upload Size: 	16 MB 	
Memory limit: 	256M 	
Permalink Structure: 	/%year%/%monthnum%/%day%/%postname%/ 	
Language: 	de-DE 	
Timezone: 	Europe/Berlin 	
Debug Mode: 	Active 	
Theme 		
Name: 	OceanWP 	
Version: 	1.8.2 	
Author: 	Nick 	
Child Theme: 	No
    • This topic was modified 4 years, 11 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Unless you enjoy being spammed, please take care not to post email addresses again. I’ve removed that part.

    Hi,

    Do you see any message or error while trying to edit with Elementor?

    Are you by any chance using ‘OceanWP Elementor Widgets’ plugin?
    If so, please make sure it is updated to its latest version available, and see if it solve your issue.

    Thread Starter galina71

    (@galina71)

    @jdembowski Thank you so much! This is my first post. Until today I was able to solve my problems by reading existing posts. ??

    @davidr90 I am not able to edit anything with Elementor.Plugin is installed and activated, but not working. Could it be that the PHP Max. post size is too small? I compared all system infos with other pages I already made.
    And I do not use “OceanWP Elementor Widgets’ plugin”.

    Thread Starter galina71

    (@galina71)

    I solved the problem easily – it was the PHP max. post size. I changed it in the php.ini and Elementor is working now without any problems. ??

    I am glad you have managed to solve this issue.
    Thank you for updating.

Viewing 5 replies - 1 through 5 (of 5 total)
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