• Resolved grupatf

    (@grupatf)


    Informacje od programistó ELegant Themes:
    I noticed that when you disable Woocommerce the issue is fixed. If only Woocommerce is active among your plugins the issue will return.
    This is because Woocommerce is throwing this error in the console:
    POST https://tabelazdrowia.pl/wp-admin/admin-ajax.php 500
    This file is needed for the builder to work but it’s giving you 500 error because of Woocommerce. Can you check this with the Woocommerce support?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi, @grupatf!

    It sounds like a memory issue.

    Please check the fatal error log found under “WooCommerce > Status > logs” page for any errors. Feel free to paste them here so we can have a closer look.

    Additionally, paste your system status here, too. You’ll find that under “WooCommerce > Status” page

    Cheers!

    Thread Starter grupatf

    (@grupatf)

    
    ### WordPress Environment ###
    
    Home URL: https://tabelazdrowia.pl
    Site URL: https://tabelazdrowia.pl
    WC Version: 3.5.5
    Log Directory Writable: ?
    WP Version: 5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: pl_PL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx
    PHP Version: 7.2.4
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 20000
    cURL Version: 7.59.0
    OpenSSL/1.1.0h
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.24-27-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.5.5
    WC Database Prefix: wpxd_
    MaxMind GeoIP Database: ?
    Ca?kowity rozmiar bazy danych: 718.52MB
    Rozmiar bazy danych: 511.32MB
    Rozmiar indeksu bazy danych: 207.20MB
    wpxd_woocommerce_sessions: Dane: 9.21MB + Indeks: 0.32MB
    wpxd_woocommerce_api_keys: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_attribute_taxonomies: Dane: 0.00MB + Indeks: 0.01MB
    wpxd_woocommerce_downloadable_product_permissions: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_order_items: Dane: 0.79MB + Indeks: 0.32MB
    wpxd_woocommerce_order_itemmeta: Dane: 44.63MB + Indeks: 2.96MB
    wpxd_woocommerce_tax_rates: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_tax_rate_locations: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_shipping_zones: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_shipping_zone_locations: Dane: 0.00MB + Indeks: 0.01MB
    wpxd_woocommerce_shipping_zone_methods: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_payment_tokens: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_payment_tokenmeta: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB
    cerber_acl: Dane: 0.02MB + Indeks: 0.02MB
    cerber_blocks: Dane: 0.02MB + Indeks: 0.00MB
    cerber_countries: Dane: 0.02MB + Indeks: 0.00MB
    cerber_lab: Dane: 0.02MB + Indeks: 0.00MB
    cerber_lab_ip: Dane: 0.02MB + Indeks: 0.00MB
    cerber_lab_net: Dane: 0.02MB + Indeks: 0.02MB
    cerber_log: Dane: 0.02MB + Indeks: 0.05MB
    cerber_traffic: Dane: 4.52MB + Indeks: 0.22MB
    wpxd_aiowps_events: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_aiowps_failed_logins: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_aiowps_global_meta: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_aiowps_login_activity: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_aiowps_login_lockdown: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_aiowps_permanent_block: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_alm: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_associator_event: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_cerber_files: Dane: 15.58MB + Indeks: 0.00MB
    wpxd_cerber_sets: Dane: 0.17MB + Indeks: 0.00MB
    wpxd_commentmeta: Dane: 0.08MB + Indeks: 0.07MB
    wpxd_comments: Dane: 4.50MB + Indeks: 1.68MB
    wpxd_defender_lockout: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_defender_lockout_log: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_dotpay_instructions: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_dotpay_oneclick_cards: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_dynamic_widgets: Dane: 0.02MB + Indeks: 0.02MB
    wpxd_es_deliverreport: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_es_emaillist: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_es_notification: Dane: 0.01MB + Indeks: 0.00MB
    wpxd_es_pluginconfig: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_es_sentdetails: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_es_templatetable: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_facetwp_cache: Dane: 3.52MB + Indeks: 0.00MB
    wpxd_facetwp_index: Dane: 27.55MB + Indeks: 28.56MB
    wpxd_freshmail_forms: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_freshmail_stats: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_icwp_wpsf_audit_trail: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_icwp_wpsf_ip_lists: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_icwp_wpsf_notes: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_icwp_wpsf_sessions: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_icwp_wpsf_statistics: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_icwp_wpsf_traffic: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_links: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_mailerlite_forms: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_newsletter: Dane: 0.02MB + Indeks: 0.02MB
    wpxd_newsletter_emails: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_newsletter_sent: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_newsletter_stats: Dane: 0.02MB + Indeks: 0.03MB
    wpxd_nobuna_backups: Dane: 0.02MB + Indeks: 0.03MB
    wpxd_nobuna_downloads: Dane: 0.02MB + Indeks: 0.03MB
    wpxd_nobuna_products: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_options: Dane: 22.65MB + Indeks: 1.81MB
    wpxd_pmxi_files: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_pmxi_history: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_pmxi_images: Dane: 4.47MB + Indeks: 0.00MB
    wpxd_pmxi_imports: Dane: 1.23MB + Indeks: 0.00MB
    wpxd_pmxi_posts: Dane: 4.52MB + Indeks: 3.03MB
    wpxd_pmxi_templates: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_postmeta: Dane: 245.57MB + Indeks: 91.82MB
    wpxd_posts: Dane: 101.00MB + Indeks: 59.06MB
    wpxd_prli_clicks: Dane: 0.02MB + Indeks: 0.05MB
    wpxd_prli_groups: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_prli_links: Dane: 0.00MB + Indeks: 0.03MB
    wpxd_prli_link_metas: Dane: 0.00MB + Indeks: 0.01MB
    wpxd_responsive_menu_pro: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_say_what_strings: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_search_filter_cache: Dane: 1.52MB + Indeks: 2.34MB
    wpxd_search_filter_term_results: Dane: 0.28MB + Indeks: 0.42MB
    wpxd_smush_dir_images: Dane: 0.02MB + Indeks: 0.03MB
    wpxd_social_users: Dane: 0.02MB + Indeks: 0.02MB
    wpxd_spbc_auth_logs: Dane: 0.01MB + Indeks: 0.00MB
    wpxd_spbc_firewall_data: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_spbc_firewall_logs: Dane: 0.02MB + Indeks: 0.01MB
    wpxd_spbc_scan_links_logs: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_spbc_scan_results: Dane: 1.20MB + Indeks: 0.38MB
    wpxd_termmeta: Dane: 0.15MB + Indeks: 0.12MB
    wpxd_terms: Dane: 0.55MB + Indeks: 0.93MB
    wpxd_term_relationships: Dane: 5.15MB + Indeks: 10.44MB
    wpxd_term_taxonomy: Dane: 0.45MB + Indeks: 0.44MB
    wpxd_usermeta: Dane: 1.54MB + Indeks: 0.93MB
    wpxd_users: Dane: 0.12MB + Indeks: 0.11MB
    wpxd_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB
    wpxd_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB
    wpxd_wfBadLeechers: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfBlockedCommentLog: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfBlockedIPLog: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfBlocks7: Dane: 0.02MB + Indeks: 0.05MB
    wpxd_wfConfig: Dane: 0.42MB + Indeks: 0.00MB
    wpxd_wfCrawlers: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfFileChanges: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfFileMods: Dane: 2.52MB + Indeks: 0.00MB
    wpxd_wfHits: Dane: 0.02MB + Indeks: 0.05MB
    wpxd_wfHoover: Dane: 0.02MB + Indeks: 0.02MB
    wpxd_wfIssues: Dane: 0.02MB + Indeks: 0.06MB
    wpxd_wfKnownFileList: Dane: 1.52MB + Indeks: 0.00MB
    wpxd_wfLeechers: Dane: 0.14MB + Indeks: 0.00MB
    wpxd_wfLiveTrafficHuman: Dane: 0.05MB + Indeks: 0.02MB
    wpxd_wfLocs: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfLogins: Dane: 0.06MB + Indeks: 0.03MB
    wpxd_wfNet404s: Dane: 0.02MB + Indeks: 0.02MB
    wpxd_wfNotifications: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfPendingIssues: Dane: 0.02MB + Indeks: 0.06MB
    wpxd_wfReverseCache: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfScanners: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfSNIPCache: Dane: 0.02MB + Indeks: 0.05MB
    wpxd_wfStatus: Dane: 0.13MB + Indeks: 0.09MB
    wpxd_wfTrafficRates: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wfVulnScanners: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_woof_query_cache: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woof_stat_buffer: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_woof_stat_tmp: Dane: 0.00MB + Indeks: 0.00MB
    wpxd_wpgdprc_access_requests: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgdprc_consents: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgdprc_delete_requests: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgdprc_log: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgmza: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgmza_categories: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgmza_category_maps: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgmza_maps: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgmza_polygon: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_wpgmza_polylines: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_xcloner_scheduler: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_xyz_ihs_short_code: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_xyz_ips_short_code: Dane: 0.02MB + Indeks: 0.00MB
    wpxd_yith_wcwl: Dane: 0.02MB + Indeks: 0.02MB
    wpxd_yith_wcwl_lists: Dane: 0.02MB + Indeks: 0.03MB
    wpxd_yoast_seo_links: Dane: 1.52MB + Indeks: 0.28MB
    wpxd_yoast_seo_meta: Dane: 2.41MB + Indeks: 0.00MB
    
    ### Post Type Counts ###
    
    acf-field: 25
    acf-field-group: 4
    al_product: 1
    attachment: 41013
    contx_post_type: 10
    custom-css-js: 1
    customize_changeset: 8
    custom_css: 4
    czr_skope_opt: 1
    et_pb_layout: 8
    et_pb_layout_stashed: 8
    hm_custom_javascript: 1
    jp_img_sitemap: 23
    jp_img_sitemap_index: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    jp_vid_sitemap: 2
    layout: 2
    nav_menu_item: 249
    nimble_post_type: 3
    oembed_cache: 13
    option-tree: 1
    page: 144
    portfolio: 39
    post: 271
    product: 49144
    product_variation: 282
    project: 6
    revision: 26
    search-filter-widget: 1
    shop_coupon: 71
    shop_order: 4646
    shop_order_refund: 47
    stc: 1
    tablepress_table: 3
    tile: 11
    woo_compare_images: 1
    zywnosc: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    					Twój sklep nie u?ywa protoko?u HTTPS. Dowiedz si? wi?cej o HTTPS i certyfikatach SSL .
    Hide errors from visitors: ?
    
    ### Active Plugins (31) ###
    
    Advanced Custom Fields: przez Elliot Condon – 5.7.12
    Akismet antyspam: przez Automattic – 4.1.1
    CashBill.pl - P?atno?ci WooCommerce: przez CashBill S.A. – 1.3.5 – Nietestowane z u?ywan? wersj? WooCommerce
    Klasyczny edytor: przez Kontrybutorzy WordPressa – 1.4
    Custom CSS Pro: przez WaspThemes – 1.0.3
    Custom Post Type UI: przez WebDevStudios – 1.6.1
    Divi Booster: przez Dan Mossop – 2.8.3
    FacetWP - Cache: przez FacetWP
    LLC – 1.5.0
    
    FacetWP - Load More: przez FacetWP
    LLC – 0.4.2
    
    FacetWP: przez FacetWP
    LLC – 3.3.2
    
    Flexible Shipping PRO: przez WP Desk – 1.7.2
    Flexible Shipping: przez WP Desk – 3.1.10
    Head, Footer and Post Injections: przez Stefano Lissa – 3.1.2
    Insert HTML Snippet: przez xyzscripts.com – 1.2.5
    Insert PHP Code Snippet: przez xyzscripts.com – 1.2.6
    Jetpack z WordPress.com: przez Automattic – 7.0.1
    WooCommerce Load More Products: przez BeRocket – 1.1.5.3
    OneSignal Push Notifications: przez OneSignal – 1.16.13
    Pretty Links: przez Blair Williams – 2.1.8
    QuadMenu: przez Mega Menu – 1.7.4
    TinyMCE Advanced: przez Andrew Ozz – 5.1.0
    WooCommerce Aktywne P?atno?ci: przez WP Desk – 3.3.1 – Nietestowane z u?ywan? wersj? WooCommerce
    WooCommerce Cost of Goods: przez SkyVerge – 2.8.1
    WooCommerce Dotpay Gateway: przez Dotpay ([email protected]) – 3.2.2.1 – Nietestowane z u?ywan? wersj? WooCommerce
    WooCommerce: przez Automattic – 3.5.5
    Yoast SEO Premium: przez Zespó? Yoast – 9.6.1
    WP All Import Pro: przez Soflyy – 4.5.5
    WP GDPR Compliance: przez Van Ons – 1.4.8
    WP All Import - WooCommerce Add-On Pro: przez Soflyy – 3.0.6
    Custom Product Tabs for WooCommerce: przez YIKES
    Inc. – 1.6.9
    
    YITH WooCommerce Social Login Premium: przez YITH – 1.3.9
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: PLN (z?)
    Currency Position: right_space
    Thousand Separator: '
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Strona sklepu: #15458 - /
    Koszyk: #5046 - /koszyk/
    Zamówienie: #5047 - /zamowienie/
    Moje konto: #5048 - /moje-konto/
    Regulamin: #3154 - /regulamin-zakupow/
    
    ### Theme ###
    
    Name: Divi Child
    Version: 3.17.1540403248
    Author URL: https://www.elegantthemes.com
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 3.19.17
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    

    Thank you for sending over the system status report. Could I get you to send over any fatal error logs that there are? You can find them by going to WooCommerce and selecting Status. Then from the tabs at the top, select “Logs” and then use the drop-down menu at the top to select the fatal error log from the time you saw the error. It’ll look something like this screenshot:

    fatal errors

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @grupatf!

    Since we have haven’t heard from you in a while, I’m going to mark this thread as resolved. However, if you need any additional help, please let us know! Thanks!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘ELegant Themes: I noticed that when you disable Woocommerce the issue is fixed’ is closed to new replies.