Elegant but it made my website slow

I installed it since i see this product at most of the sites. it is elegant and customizable to a point. biggest reason about why i removed it is, it made the website loading 2-3 seconds slower according to gtmetrix and pingdom. I exchanged mails with the support about it. They responded and they asked for screenshots, I sent it. They said “interesting” talked about asyncing, and they claim their script is not effecting the site. but when I look at the requests, Intercom hangs to sie with a too much different services and calls.

Then, after awhile they send a response that their developer said the values are normal and the times I am seeing are within their ranges, the messenger itself is being loaded within a second and the additional delay is with establishing a web socket connection, the web socket connection isn’t blocking any other requests on the page and are used to create a real time connection with the messenger. They said they believe the tests I am running are inadvertently including them although realistically no one on your page is going to notice any issues since the connection is made behind the scenes.

But whenever i disable the plugin, loading time of my website loaded 2-3 seconds faster everytime according to pingdom and gtmetrix. And this is more real to me than some statements.

• This topic was modified 7 years, 8 months ago by auludag.