Editing profile

Hi, thank you for reaching out. Its probably a conflict with some other plugin. Try deactivating other plugin(s) and see if issue goes away.
Alternatively, you can send us temporary access to backend and we can have a look. You can message us privately on our facebook page https://www.facebook.com/profilegrid/

I sent the details on facebook. Timely response will be appreciated

Replied on facebook. Thanks. Closing support request here.