Editing product variants doesn’t work properly

  • Resolved antje2012

    (@antje2012)


    3 years, 2 months ago

    Hi,
    we are using WooCommerce 6.1.0 on our website. I have problems to edit the product variants of mostly all of our products.

    When I try to change price or properties of single variants the saving process doesn’t end. So I have to refresh the tab and the changes are lost.

    It seems that this happens for products with many variants. Products mit 2 or 4 variants can be edited.

    The last time (23rd Dec. 2021) I hadn’t problems to edit the products.

    Please find a quick solution.

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello there,

    Sorry to hear about what happened.

    To check this further, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Thank you.

    Thread Starter antje2012

    (@antje2012)

    HI,

    here is a copy of the report.

    
### WordPress Environment ###

WordPress address (URL): https://www.viveroo.com
Site address (URL): https://www.viveroo.com
WC Version: 6.1.0
REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.28-2+0~20210604.85+debian10~1.gbp219f11
PHP Post Max Size: 256 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB-1:10.3.29+maria~buster-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.0
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 226.00MB
Datenbank-Datengr??e: 210.84MB
Datenbank-Indexgr??e: 15.16MB
wp_woocommerce_sessions: Daten: 0.30MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Daten: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Daten: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Daten: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Daten: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Daten: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_icl_content_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_core_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_languages: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_languages_translations: Daten: 0.20MB + Index: 0.17MB + Engine InnoDB
wp_icl_locale_map: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_message_status: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_icl_mo_files_domains: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_icl_node: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_reminders: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_strings: Daten: 3.52MB + Index: 6.78MB + Engine InnoDB
wp_icl_string_batches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_packages: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_string_positions: Daten: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_icl_string_status: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_string_translations: Daten: 1.52MB + Index: 0.31MB + Engine InnoDB
wp_icl_translate: Daten: 4.52MB + Index: 0.06MB + Engine InnoDB
wp_icl_translate_job: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_translations: Daten: 0.09MB + Index: 0.25MB + Engine InnoDB
wp_icl_translation_batches: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Daten: 2.52MB + Index: 0.02MB + Engine InnoDB
wp_layerslider: Daten: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_drafts: Daten: 0.33MB + Index: 0.02MB + Engine InnoDB
wp_layerslider_revisions: Daten: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Daten: 6.28MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Daten: 86.45MB + Index: 2.91MB + Engine InnoDB
wp_posts: Daten: 88.41MB + Index: 0.53MB + Engine InnoDB
wp_redirection_404: Daten: 2.02MB + Index: 0.52MB + Engine InnoDB
wp_redirection_groups: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Daten: 0.16MB + Index: 0.05MB + Engine InnoDB
wp_shortpixel_folders: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shortpixel_meta: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_storeabill_documentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_storeabill_documents: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_storeabill_document_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_storeabill_document_items: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_storeabill_document_noticemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_storeabill_document_notices: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_storeabill_journals: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_associations: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_toolset_connected_elements: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_post_guid_id: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_toolset_relationships: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_toolset_type_sets: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Daten: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Daten: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipmentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipments: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_items: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpam_actions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_affiliates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_affiliates_fields: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_creatives: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_impressions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_messages: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_paypal_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_tracking_tokens: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_tracking_tokens_purchase_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_transactions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Daten: 1.52MB + Index: 0.38MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Daten: 0.08MB + Index: 0.08MB + Engine InnoDB
wp_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Daten: 0.13MB + Index: 0.09MB + Engine InnoDB

### Post Type Counts ###

attachment: 608
avia_framework_post: 10
custom_css: 1
customer_groups: 6
document_template: 4
nav_menu_item: 70
oembed_cache: 7
page: 61
pbc-rules-sets: 1
post: 60
product: 10
product_variation: 109
revision: 2196
shop_coupon: 2
shop_order: 29
wp-types-group: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

WPML Multilingual CMS: von OnTheGoSystems – 4.5.2
LayerSlider: von Kreatura Media – 7.0.7
B2B Market: von MarketPress – 1.0.9.2
Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: von Cybot A/S – 3.11.3
Google Tag Manager for WordPress: von Thomas Geiger – 1.14.2
Redirection: von John Godley – 5.1.3
ShortPixel Image Optimizer: von ShortPixel – 4.22.6
Tidio Chat: von Tidio Ltd. – 4.5.1
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 1.16.69

Vendidero Helper: von Vendidero – 2.1.3
Germanized für WooCommerce Pro: von vendidero – 3.4.0
Germanized für WooCommerce: von vendidero – 3.8.0
WooCommerce Price Based on Country (Basic): von Oscar Gare – 2.1.1
WooCommerce: von Automattic – 6.1.0
Yoast SEO: von Team Yoast – 17.9
Asset CleanUp Pro: Page Speed Booster: von Gabe Livan – 1.2.0.4
WP Rocket: von WP Media – 3.10.6
WPML Media: von OnTheGoSystems – 2.7.0
WPML String Translation: von OnTheGoSystems – 3.2.0
Sequential Order Numbers for WooCommerce: von WebToffee – 1.4.2

### Inactive Plugins (2) ###

Akismet Anti-Spam: von Automattic – 4.2.1
Toolset Types: von OnTheGoSystems – 3.4.15

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Asset CleanUp Pro: Plugin Filtering: von Gabriel Livan – 1.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: ? Seite nicht festgelegt
Warenkorb: #27 - /cart/
Kasse: #28 - /checkout/
Mein Konto: #29 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #145 - /allgemeine-geschaeftsbedingungen/

### Theme ###

Name: Enfold Child
Version: 1.0
Author URL: https://www.kriesi.at
Child Theme: ?
Parent Theme Name: Enfold
Parent Theme Version: 4.8.6.5
Parent Theme Author URL: https://kriesi.at
WooCommerce Support: ?

### Templates ###

Overrides: –

### Geolocation debug info ###

Default customer location: geolocation
MaxMind GeoIP database: ?
MaxMind GeoIP license: ?
MM_COUNTRY_CODE: ?
GEOIP_COUNTRY_CODE: ?
HTTP_CF_IPCOUNTRY: ?
HTTP_X_COUNTRY_CODE: ?
HTTP_X_REAL_IP: ?
HTTP_X_FORWARDED_FOR: ?
REMOTE_ADDR: 79.219.33.92
Real external IP: 2003:c1:d719:3400:9172:886a:d6de:707b
WCPBC_USE_REMOTE_ADDR: –
Geolocation Test: ?

### PBC Settings ###

Version: 2.1.1
Base location: DE
Base currency: EUR
Price Based On: billing
Shipping: –
Test mode: –
Test country: –
Load products price in background: ?
Prices entered with tax: –
Calculate tax based on: billing
Display prices in the shop: incl

### Zone Pricing schweiz ###

zone_id: schweiz
name: schweiz
countries: CH
currency: CHF
exchange_rate: 1.05
auto_exchange_rate: no
disable_tax_adjustment: no

### Zone Pricing EU ###

zone_id: austria
name: EU
countries: AT
currency: EUR
exchange_rate: 1.124
auto_exchange_rate: no
disable_tax_adjustment: no

### Action Scheduler ###

Abgeschlossen: 254
Oldest: 2021-12-14 16:27:42 +0100
Newest: 2022-01-14 11:22:41 +0100

Ausstehend: 3
Oldest: 2022-01-14 16:17:48 +0100
Newest: 2022-01-14 16:17:48 +0100

### Status report information ###

Generated at: 2022-01-14 11:30:53 +01:00
    Mirko P.

    (@rainfallnixfig)

    Hi @antje2012,

    Thanks for sharing your system status.

    The recommended PHP version is 7.4 or greater, there is more information on this on our WooCommerce Server Recommendations. Also, you can raise your PHP Max Input Vars: 1000 value. Contact your host that will help you make the change.

    Can you let us know what happens if you switch the theme to Storefront and disable all plugins except WooCommerce? Does it work?

    Please confirm whether you’ve already worked through the troubleshooting steps listed here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how it goes.

    Thread Starter antje2012

    (@antje2012)

    Thanks for the tip!

    It must have something to do with our Germanized plug ins.
    When I deactivate them, I can edit the variants without problems.

    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi!

    Thanks for letting us know. I’m glad you figured it out.

    Nevertheless, we recommend you to update the PHP version to 7.4 or greater, get to know more here: WooCommerce Server Recommendations

    I’ll now close this thread, if you need further help, feel free to open a new topic.

    Best,

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Editing product variants doesn’t work properly’ is closed to new replies.