Editing pages

Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best.

https://support.wpbakery.com

Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

Here is what the help forum there said:

“You might want to check in your PHP memory allocation, as the “white-screen-of-death” (as it is often referred to), is in many cases an indicator of insufficient remaining PHP memory. If your server maintains an error/debug log, you might want to check there for any relevant error messages, or consider putting your WordPress into debug mode, to get more information about what might cause the issue.”

Yes, thanks James.

Awesome, so you’re back in working order now?

James, now its worse! Please visit https://www.rejjee.com How do i put it back? I didnt change anything except that plugin, which I have now deactivated. I never edited the home page or any pages. This is really urgent.

James, the plugin author is non-responsive. Envato help forum says check the php memory allotment. How? There is ample storage capacity on our server.

Hey smithkennethh,
php memory allotment is something different than the space on your server. It is a config parameter set in the PHP configuration files. You need to contact your hosting provider regarding this.

Here are three ways to increase PHP’s memory allocation:

1. If you can edit or override the system php.ini file, increase the memory limit. For example, memory_limit = 128M

2. If you cannot edit or override the system php.ini file, add php_value memory_limit 128M to your .htaccess file.

3. If neither of these work, it’s time to ask your hosting provider to temporarily increase PHP’s memory allocation on your account. Keep in mind that most decent hosting providers allocate 64 MB to PHP under each account, and most decent hosting providers allow users to temporarily increase the memory allocation. If your hosting provider won’t accommodate you, perhaps it’s time to find a new hosting provider.

(in the above examples, the limit is set to 128MB)