• al12380

    (@al12380)


    Hello,

    I’ve been using wordpress to host our site for the past few years and its been great.
    However, today, when I saw something that needed to be edited on the home page, it will not work.
    After signing in (via /wp-admin), the page just becomes empty. The left hand column contains the vertical tabs (Dashboard, Jetpack, Posts, etc…) However, the rest of the page remains blank, no matter which tab I choose.
    I was hoping someone might be able offer some insight into this issue.
    Thanks,
    – Al –

Viewing 11 replies - 1 through 11 (of 11 total)
  • kmessinger

    (@kmessinger)

    Thread Starter al12380

    (@al12380)

    Yes, it is.

    kmessinger

    (@kmessinger)

    Have you tried:
    -deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    -switching to the default theme to rule out any theme-specific problems.

    You also need to upgrade to the newest version.

    Thread Starter al12380

    (@al12380)

    Ok,great. I’ll look into these options and see if that works. Thank you for the quick response and help.

    Thread Starter al12380

    (@al12380)

    kmessinger…..
    I went to try each of the steps, but I’m not able to do any of them. When I arrive at the (…/wp-admin/admin.php) page nothing will happen.
    No matter which tab or subtab I choose, the rest of the page remains blank which eliminates any chance for me to move forward.
    I’ve tried using different browsers and OS’s.

    kmessinger

    (@kmessinger)

    You can do this with the file manager provided by your host. Rename the wp-content/plugins to plugins-old. Rename your theme, themename-old. That should force WP to open with the default theme.

    Thread Starter al12380

    (@al12380)

    Ok… Thank you
    Prior to this I tried manipulating some of the files using “ftp.mywebsitename.net’, but was unable to change anything.
    Your method of using the control panel from the hosting site, is working though.
    So far I changed the folder ‘wp-content/plugins’ to ‘plugins-old’. But when I change the current ‘themename’, to ‘themename-old’, the website will not load.
    Any thoughts about that?

    kmessinger

    (@kmessinger)

    Look at your .htaccess file. It should look like this

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    Also, before you try to log in, (assuming you are using Chrome) hit F12. Click on Console then try your log in. If there is a javascript error it will show there.

    Thread Starter al12380

    (@al12380)

    ==========================================================
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress
    ==========================================================
    Yes, I do see that same script in the ‘.htaccess’ file.
    —————————————————————–
    I didn’t see any error messages or flags in the chrome page source info.
    This is driving me crazy, but thank you for your help thus far.

    Sabinooo

    (@sabinooo)

    Erm, asking just in case: in your wp-content/themes folder, did you have OTHER themes available, such as the default wordpress themes, Twenty-Something ?

    Otherwise, you can ask your web host if they detect an error about your website in their errors log. Hopefully one of their techs can take a peek and tell if you something is wrong.

    One can also hope they might offer you to rollback to a former version of the site, if they do backups regularly it might do the job for you.

    Thread Starter al12380

    (@al12380)

    Great idea.
    I did see other themes in the ‘themes’ folder. I will try to see of one of those can be assigned.
    The next step will be to contact a tech rep at the hosting site (fatcow) as you suggested.
    I’ll be sure to post a solution if one is found. Thanks again.

Viewing 11 replies - 1 through 11 (of 11 total)
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