Editing an order, then sending customers what is owed, not total
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Hello!
With woocommerce, when we edit an order and add one more product after it has been payed for and then want to send an updated invoice to the customer so they can pay the difference, the invoice doesn’t show the difference in what is owed, just the new total, it doesn’t differentiate what is new. So I have two questions related to this.– Is there a way to differentiate in what is new in the invoice and the difference that is owed from the original invoice to the updated one?
– When we send the link for the customer to pay the updated invoice, it again only gives the option to the customer to pay the full amount of the total, not the difference that is owed. This is a problem since the customer has already payed for most of the order. Our workaround is to make a new order with just the difference that is owed but there must be another easier way of doing this.Thanks!
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Viewing 12 replies - 1 through 12 (of 12 total)
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Hello,
To clarify, if it is a paid order it could not be edited, unless you change its status to
On hold.More information: https://woocommerce.com/document/managing-orders/#order-details
I’ve found this article that explains how to set the order to be on hold, edit, add a new product,
recalculate, and send the outstanding balance.
Link to image: https://snipboard.io/2uw8vl.jpgPlease check, let us know if this works for you.
Viewing 12 replies - 1 through 12 (of 12 total)
- The topic ‘Editing an order, then sending customers what is owed, not total’ is closed to new replies.
