• Resolved bdipaolo

    (@bdipaolo)


    I have built a webpage using Brizy and now when I go to edit any content I get stuck with the brizy page loading and it won’t load (wheel just keeps spinning). I have tried with other browsers/pc’s and have the same issue. I am using Version 1.0.25 on WordPress version 4.9.8. My site is hosted with GoDaddy. (www.nlgrp.com)

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support nataliachit

    (@nataliachit)

    Hi @bdipaolo!

    Natalia here, Brizy team!

    Sorry for this inconvenience.

    Please, send me your WP + FTP credentials via Facebook Chat and mention this link inside:
    https://jumpshare.com/v/i5bFUpOUtAAI3EVSuMMJ
    Web Page: https://brizy.io

    Thank you!
    Best Regards, Natalia

    Thread Starter bdipaolo

    (@bdipaolo)

    Hi @nataliachit

    Are you asking to be able to log into my WP Admin? How do I find you on Facebook Chat?

    Thanks
    Brad

    Plugin Support nataliachit

    (@nataliachit)

    Hi Brad! @bdipaolo

    Sorry for my late reply.
    I’ve sent in the previous message the link on our page Brizy.io, and the screenshot of our Facebook chat.

    https://jumpshare.com/v/i5bFUpOUtAAI3EVSuMMJ
    Web Page: https://brizy.io

    You can also send me a message on my email: [email protected]

    My Best Regards, Natalia

    mousepadsp

    (@mousepadsp)

    Good Day, I just updated Brizy free to the latest version and now I can’t load the editor. Loader graphic just spins. I’m using Firefox and when I check the code, I gives me this:

    <p>Sorry, Brizy could not load</p><p>Your theme must use the the_content filter in order for Brizy to work</p>

    I recently installed autoptimize plugin.

    Optimizing Matters

    (@optimizingmatters)

    Maybe in Autoptimize settings try unticking the “also optimize for logged in users” helps, this is typically required for pagebuilders to work.

    frank (ao dev)

    mousepadsp

    (@mousepadsp)

    I have removed autoptimize, fastest cache and brizy editor still will not load.
    I have just updated brizy to latest updated and still it won’t work.
    Not sure what to do.

    mousepadsp

    (@mousepadsp)

    So I figured out that the problem was another plugin. Leaflet Maps.
    As soon as I deactivated it, it loaded well.

    Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)
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