Edit Screen Crashes with Plugin Enabled

  • When we try to edit a page, post, or custom post type on our website the page freezes before crashing giving either a code hung up error or an out of memory error. We originally chalked this up to a Yoast SEO plugin issue as an update to the plugin fixed the issue.

    The issue has now appeared again. If we disable Yoast SEO (premium & normal v20.5) then the edit screen no longer crashes, but our ACF Pro (v6.1.3) extra fields completely disappear where they should appear. If we completely disable the WP Hide & Security Enhancer (v2.0.4) then both the edit screen crashing and the ACF Pro extra fields issues are both resolved.

    Our developer/site host would prefer not to have this plugin disabled on our site but that appears to be the only way we can edit anything and still have access to our extra fields.

    Is there any steps or processes we can go through with this plugin to fix this? We are running our site with WordPress version 6.2 and Blocksy theme version 1.8.82.

    To diagnose we did deactivate all plugins and reactivate them one by one to figure out which plugin was the main culprit with the issues.

    • This topic was modified 1 year, 7 months ago by nicolefoornp.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Maya

    (@tdgu)

    Hi,
    I tried to replicate the issue on a similar instance but couldn’t encounter any problems. Can you create a short video to describe the issue?
    Also, try to disable the WP Hide options to determine if something is particular that won’t work with your environment.

    Thanks

    Thread Starter nicolefoornp

    (@nicolefoornp)

    Hello Maya,

    Thank you for getting back to us. Our developer was finally able to look at this issue more in depth for us (they setup the settings for the plugin). For some reason, it seems to be the wp-admin masking that started causing the issue because once that setting was turned off after reactivating the plugin our edit screen works. Everything loads properly with no more crashing.

    Originally, once we tried to edit any post or page in our backend, which worked completely fine up until last week except for a small hiccup which an update to a plugin fixed last month, the screen would immediately freeze and then crash with either a code hangup error message or out of memory error message.

    Advanced Custom Fields Pro would load briefly and disappear and Yoast SEO & SEO Premium would enter a loop of death.

    Plugin Contributor Maya

    (@tdgu)

    Hi,
    Sorry but tried all kind of different things but couldn’t replicate the problem. If you see a random Out of Memory message, you may be right on the edge with the server allocated memory. Try to increase it. See the following article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ or check with your hosting.

    Alternatively, if you own the WP Hide PRO consider to contact our support team so they take care of that problem for you.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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