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Resolved

(@maxitup)

Hi hoping someone can help?

When I click edit on my products, or create a new product I just get a blank page.

I have disabled any new plugins installed recently in case it was that, but still nothing. I think this happened after the latest wordpress update.

Site details below. Thanks in advance.


### WordPress Environment ###

WordPress address (URL): https://kasefilters.com
Site address (URL): https://kasefilters.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.7.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 96 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.11
PHP Post Max Size: 6 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.30-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: IVGlD
Total Database Size: 138.58MB
Database Data Size: 101.29MB
Database Index Size: 37.29MB
IVGlDwoocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
IVGlDwoocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
IVGlDwoocommerce_order_itemmeta: Data: 5.52MB + Index: 5.03MB + Engine InnoDB
IVGlDwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
IVGlDwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ahc_browsers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_countries: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ahc_hits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_keywords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_recent_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_refering_sites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_searching_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_search_engines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_search_engine_crawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_title_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ahc_visits_time: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDactionscheduler_actions: Data: 6.02MB + Index: 2.94MB + Engine InnoDB
IVGlDactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDactionscheduler_logs: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
IVGlDaffiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDaffiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDaffiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
IVGlDaffiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDaffiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDaffiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDaffiliate_wp_customers: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
IVGlDaffiliate_wp_payouts: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
IVGlDaffiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDaffiliate_wp_referrals: Data: 0.27MB + Index: 0.02MB + Engine InnoDB
IVGlDaffiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDaffiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDaffiliate_wp_visits: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
IVGlDaiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDaiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDaiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDaiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDaiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDaiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDamwscp_amazon_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDamwscp_amazon_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDamwscp_amazon_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDamwscp_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDamwscp_feed_product_record: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDamwscp_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDamwscp_template_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDatum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDatum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDatum_product_data: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
IVGlDcommentmeta: Data: 5.11MB + Index: 0.27MB + Engine InnoDB
IVGlDcomments: Data: 6.52MB + Index: 1.88MB + Engine InnoDB
IVGlDem_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
IVGlDem_events: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
IVGlDem_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
IVGlDem_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDem_tickets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDem_tickets_bookings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDewwwio_images: Data: 1.52MB + Index: 1.78MB + Engine InnoDB
IVGlDewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDfailed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDhugeit_slider_slide: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDhugeit_slider_slider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDlinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDmailchimp_carts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
IVGlDmailchimp_jobs: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
IVGlDms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDnextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDnextend2_section_storage: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
IVGlDnextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDnextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDnextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDnextend2_smartslider3_slides: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
IVGlDoptions: Data: 10.19MB + Index: 0.47MB + Engine InnoDB
IVGlDpostmeta: Data: 17.55MB + Index: 13.03MB + Engine InnoDB
IVGlDposts: Data: 8.52MB + Index: 0.73MB + Engine InnoDB
IVGlDqueue: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
IVGlDsgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsg_fblike_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsg_html_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsg_image_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsg_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsg_popup_addons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDsg_popup_addons_connection: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsg_popup_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsg_shortCode_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDsmush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDsnippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDtermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDterms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDterm_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
IVGlDterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDusermeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
IVGlDusers: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
IVGlDwcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwc_customer_lookup: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
IVGlDwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDwc_order_coupon_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
IVGlDwc_order_product_lookup: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
IVGlDwc_order_stats: Data: 0.34MB + Index: 0.22MB + Engine InnoDB
IVGlDwc_order_tax_lookup: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
IVGlDwc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
IVGlDwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
IVGlDwfconfig: Data: 2.28MB + Index: 0.00MB + Engine InnoDB
IVGlDwfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
IVGlDwfhits: Data: 2.02MB + Index: 0.08MB + Engine InnoDB
IVGlDwfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
IVGlDwfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
IVGlDwflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwflogins: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
IVGlDwfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDwfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwfpendingissues: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
IVGlDwfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
IVGlDwfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
IVGlDwftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDwoocommerce_square_customers: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
IVGlDwpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
IVGlDyoast_indexable: Data: 2.52MB + Index: 0.83MB + Engine InnoDB
IVGlDyoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
IVGlDyoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
IVGlDyoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
IVGlDyoast_seo_links: Data: 0.36MB + Index: 0.28MB + Engine InnoDB
IVGlDyoast_seo_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1103
atum_supplier: 1
custom_css: 1
customize_changeset: 13
cwginstocknotifier: 36
event: 4
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
jp_vid_sitemap: 3
location: 1
nav_menu_item: 34
oembed_cache: 55
page: 82
popupbuilder: 2
post: 38
postman_sent_mail: 250
product: 152
revision: 1032
shop_coupon: 71
shop_order: 2845
shop_order_refund: 149
tt_font_control: 1
wc_order_status: 11
wcct_countdown: 1
wdi_instagram: 1
woo_discount: 1
woo_discount_cart: 1
wpcf7_contact_form: 3
wpt_product_table: 1
yith_wc_surveys: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (50) ###

404 to Homepage: by pipdig – 1.0
AffiliateWP: by Sandhills Development
LLC – 2.6

AJAX Search for WooCommerce: by Damian Góra – 1.8.0 – Installed version not tested with active version of WooCommerce 4.6.1
Akismet Anti-Spam: by Automattic – 4.1.7
Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.9.9 – Installed version not tested with active version of WooCommerce 4.6.1
Better Search Replace: by Delicious Brains – 1.3.3
Classic Editor: by WordPress Contributors – 1.6
CMB2: by CMB2 team – 2.7.0
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7: by Takayuki Miyoshi – 5.3
Facebook for WooCommerce: by Facebook – 2.1.3 – Installed version not tested with active version of WooCommerce 4.6.1
GA Google Analytics: by Jeff Starr – 20200815
Genesis Columns Advanced: by Nick Diego – 2.0.3
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Jetpack by WordPress.com: by Automattic – 9.0.2
Kirki Customizer Framework: by David Vongries – 3.1.5
Klarna On-Site Messaging for WooCommerce: by krokedil
klarna – 1.4.2 – Installed version not tested with active version of WooCommerce 4.6.1

Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.4 – Installed version not tested with active version of WooCommerce 4.6.1

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.1.3 – Installed version not tested with active version of WooCommerce 4.6.1

Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.1
Open in New Window Plugin: by Keith P. Graham – 2.7
Popup Builder: by Sygnoos – 3.69.4
Post SMTP: by Yehuda Hassine – 2.0.15
Really Simple SSL: by Really Simple Plugins – 3.3.5
Responsive Lightbox & Gallery: by dFactory – 2.2.3.1
Simple Lightbox: by Archetyped – 2.8.1
Smart Slider 3: by Nextend – 3.4.1.11
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.5.1
Trustpilot-reviews: by Trustpilot – 2.5.808 – Installed version not tested with active version of WooCommerce 4.6.1
TWP Shortcodes: by Themes4WP – 1.0.13 – Installed version not tested with active version of WooCommerce 4.6.1
Walls.io: Social Media Feed: by Walls.io – 3.0.6
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
WooCommerce Product Feed: by WebAppick – 4.1.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce UPC, EAN, and ISBN: by Scott Bolinger – 0.4.0 – Installed version not tested with active version of WooCommerce 4.6.1
Woo Discount Rules: by Flycart Technologies LLP – 2.3.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Blocks: by Automattic – 3.7.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Lead Time: by Barn2 Plugins – 1.4.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Order Status Manager: by SkyVerge – 1.12.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Shipment Tracking: by WooCommerce – 1.6.26 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0 – Installed version not tested with active version of WooCommerce 4.6.1

WooCommerce Square: by WooCommerce – 2.2.4 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
Wordfence Assistant: by Wordfence – 1.0.7
Wordfence Security: by Wordfence – 7.4.12
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 15.2.1
WP Fastest Cache: by Emre Vona – 0.9.1.2
Smush: by WPMU DEV – 3.7.1

### Inactive Plugins (0) ###

### Must Use Plugins (2) ###

1&1 Product Subdomain: by 1&1 – 1.0.1
Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #5 - /shop
Basket: #6 - /basket
Checkout: #7 - /checkout
My account: #8 - /my-account
Terms and conditions: #319 - /returns-policy

### Theme ###

Name: MaxStore PRO
Version: 2.4.8
Author URL: https://themes4wp.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### Action Scheduler ###

Canceled: 4
Oldest: 2020-10-18 21:39:57 +0100
Newest: 2020-11-03 08:08:33 +0000

Complete: 10,082
Oldest: 2020-10-03 23:11:43 +0100
Newest: 2020-11-03 22:04:52 +0000

Failed: 6
Oldest: –
Newest: –

Pending: 14
Oldest: 2020-11-03 22:08:56 +0000
Newest: 2020-11-10 18:53:16 +0000

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter maxitup
(@maxitup)

4 years ago

Not sure if this will help, but can still edit in the mobile app (android)

Plugin Support Senff
(@senff)

4 years ago

Hey @maxitup

It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
– Temporarily switch your theme back to a default theme, such as Storefront.
– Disable all plugins except for WooCommerce.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.

If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

Thread Starter maxitup
(@maxitup)

4 years ago

Hi @senff

Thanks for the reply, I have tried a different theme and it was the same.

As its a live site then testing the plugins might be harder, but I will see what I can find.

Plugin Support Senff
(@senff)

4 years ago

Hey @maxitup

It’s definitely tricky if you have a live site that you don’t want to mess with.

Because of that, I’d recommend using a staging site where you can do your testing.

If you don’t already have a staging site set up, check with your hosting company as many offer this as part of their packages. Otherwise, you can use a free plugin such as WP Staging to set one up.

Also, to help troubleshoot, you can use these plugins:
– Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on.
– Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your site’s visitors.

Hope that helps!

Thread Starter maxitup
(@maxitup)

4 years ago

@senff

Now I am really confused, used the plugin WP Staging, and it all works in my cloned site.

I cant replicate the issue in there.

Plugin Support Damianne P (a11n)
(@drwpcom)

3 years, 11 months ago

Hi @maxitup. Sorry we missed your last response.

Have you been able to resolve this issue? It’s odd that the problem is happening on your production site but not the staging site. Often, this is due to a difference in the settings or performance of caching plugins.

Does deactivating WP Fastest Cache and WordFence temporarily help, or has updating to the newer versions of WooCommerce resolved the issue?

Thread Starter maxitup
(@maxitup)

3 years, 11 months ago

Hi, this was actually caused by a memory issue in the end. Memory was only set to 64mb, increasing that resolved it.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘edit products just gives me blank page’ is closed to new replies.